Webinar: Beyond Switchboards: Intelligent Patient Access for the NHS

Webinar with Kerv and Microsoft

Healthcare teams are facing increasing pressure to deliver faster, more accessible and more personalised services, all while managing rising demand, workforce shortages and growing operational complexity. Patient access remains the critical front door to care, yet many organisations are still relying on fragmented systems and manual processes that slow teams down and create frustration for patients and staff.

This webinar introduces Microsoft’s latest innovations designed to modernise patient communications and streamline the way frontline and administrative teams handle enquiries. These capabilities bring intelligent support into everyday workflows, helping reduce response times, improve service consistency and free staff from repetitive administrative tasks.

Through practical demonstrations, real NHS‑relevant scenarios and insights from Microsoft healthcare specialists, we’ll explore how modern contact centre can transform both patient and staff experience. You’ll see simple, high‑impact use cases that organisations can adopt today, including AI‑assisted triage, automated information capture, improved service navigation, and more.

Whether you’re just beginning your transformation journey or looking to enhance your existing access model, this session will provide a clear, realistic view of what’s possible and where to start.