From Queue to Checkout: How Dunelm Uses AI‑Native Connectivity to Make Stores Frictionless with Juniper Networks Mist

Discover how network access and security is a cornerstone of your retail IT strategy from Kerv, Juniper and Dunelm. 

Retail networks are under pressure from every direction: higher customer expectations, more digital touchpoints, more devices, and an accelerating shift towards AI-driven insights and execution.  

As retailers prioritise data-led investment decisions tied to measurable business outcomes, infrastructure refresh cycles become an opportunity to modernise strategy, not just reduce cost.

In this session, you’ll hear how Dunelm approached its networking strategy, why it selected Juniper Networks Mist with Kerv, and what that means for retail IT teams trying to simplify operations while improving experience and security.  

We’ll also discuss the wider trends for networks and security in retail, as well as demystify Mist AI-Native Access Assurance a cloud, microservices-based NAC approach designed to reduce complexity, improve visibility, and support modern identity and device onboarding.  

What you’ll take away 

• How connectivity can enable joined-up retail execution across store operations, colleague experience, and customer-facing digital journeys.
• Why retail leaders are prioritising outcomes such as customer experience, resilience, operational efficiency and better insight — and what that means for network strategy.
• How a cloud-native, microservices-based NAC approach can reduce complexity and avoid brittle, downtime-heavy upgrades.
• Where AI can improve end-to-end connectivity visibility, accelerate troubleshooting, and strengthen service assurance through a clearer operational view.
• Practical insight and the opportunity to ask questions of experts who have designed and delivered modern retail networking solutions at scale.