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DateThu 29th January 2026
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Time14:00 - 14:45
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Event TypeWebinar
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LocationOnline
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Event starts in
Join Clarion and Kerv for an insightful webinar on how housing associations can strengthen resident engagement by modernising their contact centres with Microsoft technology.
Hear from Jon Hay, Paul Bradley, and Davinder Birk as they share Clarion’s approach to laying solid foundations for a multi-year Dynamics transformation, the realities of change, and why starting small matters.
Discover practical strategies for balancing internal ownership with expert support, overcoming common challenges, and preparing for AI-driven innovation.
Whether you’re beginning your journey or optimising existing systems, this session offers actionable advice to help you deliver better experiences for residents and colleagues.
Date: 29th January 2026
Time: 14:00 – 14:45
Location: Online
Speakers
Davinder Birk
CRM Pratice Lead @ Kerv
Davinder has over 15 years of experience in Microsoft Dynamics CRM, delivering more than 100 successful customer engagements. As a consultant and solution architect at Kerv, he leads projects from design to delivery, ensuring innovative solutions that drive measurable business benefits. His work spans diverse industries and organizations of all sizes, blending business insight with technology best practices to solve complex challenges. Passionate about collaboration and quality, Davinder inspires teams to think differently and achieve exceptional outcomes. He believes in the transformative power of well-implemented technology to create lasting impact for customers.
Davinder has over 15 years of experience in Microsoft Dynamics CRM, delivering more than 100 successful customer engagements. As a consultant and solution architect at Kerv, he leads projects from design to delivery, ensuring innovative solutions that drive measurable business benefits. His work spans diverse industries and organizations of all sizes, blending business insight with technology best practices to solve complex challenges. Passionate about collaboration and quality, Davinder inspires teams to think differently and achieve exceptional outcomes. He believes in the transformative power of well-implemented technology to create lasting impact for customers.
Jon Hay
Director of Enterprise Applications @ Clarion
Jon is an experienced multi-discipline team leader with over 12 years of expertise in technical development, solution design, and delivery. Currently at Clarion Housing, he drives digital transformation initiatives that combine technology, data, and user experience to create meaningful outcomes for residents and stakeholders. Jon has a proven track record of helping organizations craft rich digital and data experiences through collaborative discovery, technical excellence, and user adoption strategies. His leadership ethos focuses on building high-performing teams and embedding robust agile practices to deliver exceptional products and measurable impact. Jon is passionate about leveraging data to empower better decisions.
Jon is an experienced multi-discipline team leader with over 12 years of expertise in technical development, solution design, and delivery. Currently at Clarion Housing, he drives digital transformation initiatives that combine technology, data, and user experience to create meaningful outcomes for residents and stakeholders. Jon has a proven track record of helping organizations craft rich digital and data experiences through collaborative discovery, technical excellence, and user adoption strategies. His leadership ethos focuses on building high-performing teams and embedding robust agile practices to deliver exceptional products and measurable impact. Jon is passionate about leveraging data to empower better decisions.
Paul Bradley
Head of Contact Centres @ Clarion
Paul is a seasoned, impact-driven senior leader with over 20 years’ experience transforming customer operations in complex, regulated environments. At Clarion Housing, he leads strategic change initiatives that enhance customer satisfaction, strengthen operational performance, and deliver sustainable efficiencies. Known for embedding innovative digital and omni-channel capabilities, Paul builds high-performing teams and fosters cultures where people thrive and accountability is clear. A trusted advisor to executive boards and senior stakeholders, he excels at translating strategy into operational reality—aligning people, processes, and technology to achieve measurable customer and commercial outcomes. His expertise spans customer experience, digital journeys, and continuous improvement
Paul is a seasoned, impact-driven senior leader with over 20 years’ experience transforming customer operations in complex, regulated environments. At Clarion Housing, he leads strategic change initiatives that enhance customer satisfaction, strengthen operational performance, and deliver sustainable efficiencies. Known for embedding innovative digital and omni-channel capabilities, Paul builds high-performing teams and fosters cultures where people thrive and accountability is clear. A trusted advisor to executive boards and senior stakeholders, he excels at translating strategy into operational reality—aligning people, processes, and technology to achieve measurable customer and commercial outcomes. His expertise spans customer experience, digital journeys, and continuous improvement
