K-Summit 2025: Kerv and Genesys Customer Event

K-Summit 2025 – our exclusive event for Genesys customers

Unlock valuable insights and connect with fellow CX professionals at our annual customer event. Make the most of your Genesys Cloud investment by hearing from fellow users, find out the latest and greatest Genesys platform features, plus the future roadmap and interactive breakout sessions on the topics most important to you. Spaces are limited, so don’t delay!

This year we are delighted to be at a new (larger) venue – Radisson Blu, London Bloomsbury.

Agenda:

10:00am: Breakfast and networking

10:30am: Welcome and Kerv Update with Julian Barrow

10:40am: CX & EX industry trends: Breaking down Agentic AI, Rufus Grig, CTO, Kerv.

11:00am: Live Genesys Cloud Demonstration – showcasing recent product highlights and new features with Neil MacColl.

11.20am: Genesys Keynote: how customers are helping to drive and shape the future of CX with Genesys Cloud, Nick Wingrove, VP Customer Success, Genesys

11:40am: AI Maturity Levels: Experience Orchestration with Genesys, Nick Chaillier, Sr Director

11.50am: Customer panel Q&A

12:15pm-13.10pm: Lunch

Breakout sessions 

With soaring customer expectations and the high stakes of agent retention, getting both your CX and EX right is crucial. This years’ breakout sessions will take an in-depth look at both of these topics to help you get the most from your Genesys investment.

The sessions will include live demonstrations in Genesys Cloud by our Pre-Sales team.

13:15pm: Session 1- Customer Experience: AI automation, Copilot, and virtual agent 

14:05pm: Session 2- Employee Experience: WEM, Quality and Gamification

14:55pm: Close & Networking