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DateThu 2nd October 2025
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Time10:00 - 15:00
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Event TypeIn-person
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LocationRadisson Blu Hotel, London Bloomsbury
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Event starts in
K-Summit 2025 – our exclusive event for Genesys Cloud customers
Unlock valuable insights and connect with fellow CX professionals at our annual customer event. Make the most of your Genesys Cloud investment by hearing from fellow users, find out the latest and greatest Genesys platform features, plus the future roadmap and interactive breakout sessions on the topics most important to you. Spaces are limited, so don’t delay!
This year we are delighted to be at a new (larger) venue – Radisson Blu, London Bloomsbury
Agenda:
10:00am: Breakfast and networking
10:30am: Welcome and Kerv Update with Julian Barrow
10:40am: CX and EX industry update and latest trends with Paul Cox
11:00am: Live Genesys Cloud Demonstration – showcasing recent product highlights and new features with Sean Lindsay
11.20am: Genesys Keynote: key innovations and product investment areas for Genesys Cloud, Nick Wingrove, VP Customer Success, Genesys
11:45am: Customer panel Q&A
12:15pm-13.10pm: Lunch
Breakout sessionsÂ
With soaring customer expectations and the high stakes of agent retention, getting both your CX and EX right is crucial. This years’ breakout sessions will take an in-depth look at both of these topics to help you get the most from your Genesys investment.
The sessions will include live demonstrations in Genesys Cloud by our Pre-Sales team.
13:15pm: Session 1- Customer Experience: AI automation, Copilot, and virtual agentÂ
14:05pm: Session 2- Employee Experience: WEM, Quality and Gamification
14:55pm: Close & Networking Â
Speakers
Nick Wingrove
VP Solutions Consultants, Genesys
Sean Lindsay
Senior Principal Solutions Consultant, Kerv
Paul Cox
Senior CX Consultant
Julian Barrow
Managing Director
Dimitri Spiropoulos
Principal Solutions Consultant, Kerv Experience
Neil MacColl
Senior Solutions Consultant
Register now
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