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CX Vizz – Lifecycle Policy
CX Vizz R200
- Kerv expects to continue to support both CX Vizz R197 and R200 in parallel for at least 12 months, in order to enable customers to plan and budget for a migration appropriately.
- CX Vizz R200 is a major version upgrade from R197, and all existing customers are entitled to use R200 for no additional charge. There are also no additional charges for customers wanting to run both versions in parallel.
- There are some breaking changes between R197 and R200 and we strongly recommend that customers test reports against CX Vizz R200 before using it “live”. Our Professional Services can assist if needed.
- New features will be implemented in CX Vizz R200. We will continue to provide security updates and track changes in Genesys in both versions.
| Release | Original Release Date | Supported? | End-of-support date | Notes |
| CX Vizz R200-1 | n/a | Yes | Controlled Availability |
CX Vizz R197
- Kerv aims to support the two most recent releases of major releases of CX Vizz R197.
- Kerv will continue to provide security updates and track changes in Genesys in CX Vizz R197.
| Release | Original Release Date | Supported? | End-of-support date | Notes |
| CX Vizz R197-12 | 27th January 2025 | Yes | ||
| CX Vizz R197-11 | 6th January 2025 | Yes | ||
| CX Vizz R197-10 | 4 November 2024 | No | 27th January 2025 | |
| CX Vizz R197-9 | 15 August 2024 | No | 6th January 2025 | Contains security vulnerabilities, please upgrade. |
| CX Vizz R197-8 | 24 June 2024 | No | 4th November 2024 | |
| CX Vizz R197-7 | 28 May 2024 | No | 15th August 2024 | |
| CX Vizz R197-6 and earlier | Various | No | 24th June 2024 | |
| CX Vizz R196 and earlier | Various | No | 1st June 2024 |
