Genesys Cloud – Top Features Released

What did we cover in the webinar?

A demonstration of the below features which have recently been released onto the Genesys Cloud platform:

• Satellite regions 
• Genesys Cloud background assistant (GCBA)
• Analytics Workspace improvements 
• Regional storage for call recordings 
• Knowledge & optimiser 
• Genesys tempo (mobile applications for agents)
• Web messenger improvements
• Predictive engagement