Local Government CX Roundtable: Delivering improved services whilst managing budget restrictions

With so many services to provide, departments to manage, and processes to optimise, delivering a positive experience to citizens is challenging. Not to mention the rising expectations for fast, personalised, and AI/digital driven services.

Often, the path to digital transformation is not straightforward due to budget constraints, restrictive procurement policies, and high agent turnover. These factors can slow down the adoption of new technologies that are proven to deliver a positive CX for citizens.

At the virtual session, we will be covering:

• With the cost-of-living crisis affecting so many citizens, find out how Councils can keep up with the rising level of queries and demand for extra services.
• The importance of leveraging the right technology and streamlining processes to ensure services are more accessible and convenient for citizens.
• Citizen expectations for faster, more accessible services have put strain on Councils. Find out how Councils can utilise AI within their journeys to speed up digital service delivery and save costs.

Register now to join the insightful discussion!