Navigating MiFID III: Voice Recording, Retention & Surveillance Readiness
Whitepaper
Download your copy today!A practical briefing for compliance and surveillance leaders in financial services
MiFID III doesn’t rewrite the rules on recording. It raises the stakes around them.
Regulators now expect firms to prove that every client interaction across voice, mobile, messaging, and video is captured, connected to transactions, and actively monitored. Recording alone is no longer enough.
What’s Changed:
- From storage to surveillance: Firms must demonstrate ongoing, risk-based monitoring not just retention
- All channels in scope: Teams, WhatsApp, SMS, mobile voice, and more
- Richer transaction reporting: Increased pressure to reconcile communications with trade data
- EU/UK divergence: Growing complexity for dual-regulated firms
The Challenge
Most organisations still rely on fragmented systems. That leads to gaps in recording, weak audit trails, and limited visibility across conversations exactly where regulatory risk builds.
The Shift
Leading firms are moving to a unified communications and surveillance approach one that delivers:
- Complete, provable capture across all channels
- Strong metadata and trade-to-comms linkage
- Surveillance-ready transcription and monitoring
- Defensible audit trails and retention.
Videos
Mobile Compliance Demonstration
What is Mobile Compliance by Kerv?
Mobile Compliance by Kerv is a fully managed, network-based mobile recording service that enables regulated organisations to securely capture and store all business communications across voice, SMS, WhatsApp, iMessage, Telegram and other mobile channels. Designed for global financial institutions, investment firms, brokers and any organisation operating under strict regulatory requirements, it delivers seamless compliance without disrupting user experience.
Working silently in the background, Kerv captures every interaction calls, SMS and mobile messaging apps under one unified service.
- There’s no user intervention, no switching apps and no chasing multiple vendors. With automated monitoring, secure archiving and centralised intelligence, every communication is tracked, auditable and fully compliant with regional and international regulations.
- Kerv provides reliable, always-on mobile voice and SMS capture, requiring minimal setup: insert a SIM or scan a QR code to activate. The service offers global coverage across 25+ countries, supporting cross-border teams and international trading environments while removing roaming-related compliance risks.
- Our versatile platform supports one-to-one and group chats including attachments, GIFs, videos, emojis and reactions while preserving participant details, group names and message modalities for complete transparency and governance.
Mobile Compliance by Kerv is the simple, scalable and secure way to meet FCA, MiFID II, SEC, FINRA and global regulatory obligations. It gives your organisation total visibility and control over mobile communications, ensuring every conversation remains compliant wherever your teams are in the world.
It’s the compliance solution you didn’t know you needed.
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White Paper
Laying the Foundations for Successful Cloud Contact Centre Transformation in Financial Services
Mitigating CX Migration Risk
Financial services organisations are at a critical juncture. Staying on-prem is not only expensive, but it also does not give the customer experience that consumers have come to expect. The highly regulated nature of the finance industry can make digital transformation a risky prospect. But if you choose the right partner with the knowledge and experience of successful migrations, it is possible to have a project that hugely improves CX and stays within the regulatory boundaries.
Download our guide to learn:
- Our migration methodology.
- The 10 CX migration risks for financial services and how to deal with them.
- The design solution we used for Skipton Building Society which helped them win Gold at the European Contact Centre & Customer Services Awards (ECCCSAs) for Most Effective Strategic Transformation Programme.
Read the guide to find out more.
