White Paper
Top 5 CX Trends for 2025
What does 2025 have in store for CX?
In today’s rapidly evolving digital landscape, customer expectations are constantly shifting. To thrive in 2025, CX professionals must adapt and embrace emerging trends. This white paper explores the top 5 critical trends shaping the future of customer experience.
Download this report to find out:
- Why empathy and taking care of your vulnerable customers is a key component of the customer journey.
- How to negate the prevalence of fraud and cybercrime
- How joining up data and AI can drive engagement at scale.
- Why CX professionals are excited about interaction analytics and how you can take advantage of the benefits.
- How to take advantage of the latest AI tools to make your employees happier.
By embracing these 5 key trends, businesses can deliver exceptional customer experiences, build lasting customer loyalty, and gain a competitive edge in the ever-evolving market. Read the guide to find out more!
Download your copy
The CX Factor: A Deep Dive into Customer Experience
Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.
For the second episode we are joined by UCL a London based university, on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.
Key highlights:
- Recent changes for UCL
- Top CX priorities
- What’s improved?
- UCL AI ambitions
- How was A Level results day different in 2024?
- What’s next?
Enjoyed this podcast. Listen to some more!
Event Video
Highlights from the CX Strategy Event, October 2024
What did we cover at the event?
Kerv, PureGym, Mi Hub, Genesys and Microsoft experts gathered at the impressive Royal Armouries Museum in Leeds to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences.
Watch the highlights reel to find out what we covered at the event and then get in touch with us to find out how you can start your own CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
Want more info? Read the event blog, including some great benefit stats from our customer speakers!
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