Compliance Cloud
Turning Compliance Recording into Your Strategic Advantage: Secure, Streamlined, and Smart
Speak to usCompliance meets business efficiency, sustainability and cost
reductions.
Compliance Cloud by Kerv is our multi-award winning solution that reliably
navigates the intricate, varied and often ambiguous rules across the diverse
communications platforms that are integral to everyday operations – each bound
by its own unique regulatory challenges. Built upon the trusted ITIL V4 framework, Compliance Cloud is more than a product; it’s a transformative solution for business communications.
Be it Voice, Mobile, Microsoft Teams, WhatsApp or any other Social
media platform that your employees choose to use, Compliance Cloud ingests legacy data and delivers comprehensive coverage of all communications, proactively capturing a range of data modalities without the need for manual intervention.
Additionally Kerv’s API/Webhook interface allows third party capture platforms to integrate with Kerv, giving our customers one single pane of glass view for Compliance, Surveillance and Legal teams.
Discover Compliance Cloud’s full potential in this six page guide!
Powerful Features for Seamless Regulatory Compliance
User-Friendly Recording Playback
Revisit essential conversations effortlessly with our intuitive playback interface. Quickly navigate through recordings to review and assess your communications effectively – a useful feature for monitoring CX and staff performance.
Insight for efficiency and sustainability
Using AI modelling to scale infrastructure more efficiently, Insight enables us to continuously optimise our infrastructure. Within our cloud environment, we can reduce our carbon footprint by approx. 7 MT of CO2/year per tenancy, saving 17,000 kWh/year in power consumption.
Automated Always-On Voice Recording
An advanced voice recording solution that operates continuously, capturing all crucial voice communications. This automated system eliminates manual activation, ensuring consistent compliance while mitigating human errors. See how it all works in 2 mins!
CDR-Reconciliation
Assurance that all calls that have been made were recorded, and immediate alerting where there are gaps. This provides confidence to regulators and external audit groups that 100% of all available audio evidence has been provided where requested. See how it works here!
Guardian
Our market leading tool performs daily automated call checks & walk-the-floor testing. This allows for confirmations that all endpoints
are configured correctly for recording, flagging any that are not, either prestart of day or post migrations.
Config Inspector
Provides immediate alerting if the configuration of any recording infrastructure is changed, against a known golden source standard. Any unauthorised changes could risk the integrity of record keeping controls.
Capture, Monitor & Securely Store
Seamlessly and proactively monitors all communications. By effortlessly interfacing with diverse environments in a single, encrypted, centralised solution, it frees IT teams to focus on business growth, innovation, and customer service.
Pulse
A real-time alerting and analysis platform, combining automation, AI-driven insights, and seamless integration to empower banks with faster, smarter, and more efficient incident management.
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UC & Mobile Compliance Recording
FCA & MiFID II compliant fixed line and mobile recording.
THE KERV DIFFERENCE
Collaborative. Innovative. Productive.
In-depth Understanding of Compliance Cloud Challenges
Kerv brings a deep understanding of the financial industry and its regulatory necessities. We understand these compliance challenges and have devised strategies to address them efficiently.
Cutting-edge Technology
Compliance Cloud solution is designed to fluently record, store, and analyse communications across various channels, whether a brief message exchange on Microsoft Teams, a phone call in a contact centre, or a mobile voice recording.
Comprehensive Assurance and Managed Services
Kerv offers more than just a tool; we provide comprehensive assurance and managed services, ensuring our customers not only possess the technology they need but also receive the support and expertise necessary to use it effectively.
Proactive Approach
We anticipate and tackle problems proactively. Our Compliance Cloud solution can detect potential issues before they escalate, reducing the risk of non-compliance and system failures.
Secure Access Control & Encrypted Portal
Our encrypted portal, combined with strict access control, ensures maximum data protection. We adhere to industry standards like GDPR, MiFID II, and Dodd-Frank, with mandatory use of Azure Active Directory Sync.
99.999% Service Level Agreement (SLA)
Compliance Cloud is backed by a multi-layered redundant system architecture. With 24/7/365 global support and a robust infrastructure designed for peak loads, we reflect our unwavering commitment to service excellence.
Take your first step towards a simplified compliance journey!
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