Innovation & AI

DESIGNED TO KEEP YOU AHEAD

Innovation only delivers value when it changes outcomes.

We help organisations move beyond experimentation to apply AI in ways that improve performance, unlock growth and create experiences people actually value.

Reimagined Customer Experience

Create intelligent, connected experiences that respond in real time.

We help organisations redesign customer journeys using AI, data and automation to remove friction, personalise interactions and improve outcomes across every channel.

Custom Apps and AI Services

Build AI‑powered solutions designed around your business.

When off‑the‑shelf tools aren’t enough, we design and build custom applications and AI services that extend your platforms and unlock new capability.

AI Enabled Workforce

Embed AI into everyday work, not just specialist teams.

We help organisations introduce productive AI in a way that fits real roles, tools and workflows. From readiness and governance to rollout and adoption, we make AI useful from day one.

Speed:

Unilever speeds up product innovation with AI

Unilever wanted to move new products to market faster across global teams spanning marketing, finance, supply chain and R&D. Manual processes and long email chains were slowing decisions and creating unnecessary friction.

Kerv supported Unilever to introduce an AI‑enabled collaboration platform using Microsoft Teams, Outlook and Copilot Studio. AI extracts key information from pitch decks, creates structured project records and removes manual hand‑offs, giving teams shared visibility and clearer control. The result was faster time‑to‑market, reduced administrative effort and the ability to launch innovation at scale across hundreds of markets.

Delivered in partnership with Unilever, Kerv, Setel and Microsoft, this work shows how AI can be applied practically to improve outcomes without adding risk or complexity.

John Armstrong, Group IT Director, ABP Food Group

Read full case-study here

industry expertise

Applying AI where it delivers real impact

AI creates value in different ways depending on the context. In some organisations it improves safety and access to services. In others it accelerates product development, reduces operational pressure or gives teams better access to insight and expertise.

We work with organisations where scale, complexity and responsibility matter. Our role is to help you apply AI where it will make the biggest difference, commercially, operationally and ethically.

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Public Sector

Supporting better services, not just smarter systems.

We help public sector organisations use AI to improve access to services, reduce backlogs and support better decision‑making, while maintaining transparency, trust and accountability. That includes applying AI in ways that protect vulnerable people, support frontline teams and stand up to public scrutiny.

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Financial Services

Improving decisions, efficiency and control in regulated environments.

In financial services, AI can enhance insight, reduce manual effort and strengthen compliance when applied with the right governance. We support organisations to introduce AI that improves decision‑making and customer outcomes while remaining auditable, secure and aligned to regulatory expectations.

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Retail

Creating experiences customers value and operations that scale.

We help retailers and consumer brands use AI to personalise experiences, improve demand and inventory decisions and speed up product and service innovation. The focus is on using insight and automation to respond faster to customers while keeping operations efficient and resilient.

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Nonprofits

Freeing teams to focus on impact, not administration.

For non‑profits, AI can reduce administrative burden, improve service delivery and help teams make better use of limited resources. We support organisations to apply AI in practical ways that increase capacity, improve insight and enable staff and volunteers to focus on their mission.

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