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...active users worldwide, up 20 million in the last six months. Most only use it for meetings and chat. Yet, the solution can do much more, such as introducing ...

...it can be deployed directly in the Microsoft Cloud Solution Centre What Features Are Included In Microsoft Cloud For Non-profits? Good question… but it might have ...

The Genesys acquisition of Bold360 earlier this year is the latest piece in the Experience-as-a-Service jigsaw. Now embedded within Genesys DX, this AI-powered chat software ...

...by Genesys, the global leader in cloud customer experience and contact centre solutions. Presented during the Genesys Partner Vision 2020 virtual event, the prestigious ...

...is remotely enabled there tends to be functions lay on top of that such as a switchboard or contact centres. So, for a successful switch to Remote Working all ...

...inside and outside of your organisation. Kerv can help you integrate your applications, contact centre technology and business processes to deliver exceptional team ...

...discuss the following points: What does empathy in the contact centre actually mean? AI is key: the balance between using technology and human insights to drive effective ...

...escalating stress levels, the significance of focusing on employee engagement and their performance matters immensely. And right at the heart of it, contact centres have a ...

...for Teams In today’s fast-paced trading floors, back offices, and contact centres, Microsoft Teams has become a ubiquitous communication tool. But simply recording ...

How BPOs Can Automate with Care Kerv Experience, Genesys and Contact Centre Panel ran a webinar on how BPOs can deliver innovation through automation and AI to improve CX ...