Retail CX: The Ultimate Contact Centre Buyers Guide

What’s included?

CX trends to consider
Industry growth has barely kept pace with inflation since the pandemic. With fierce competition and increasing costs customer service is a key differentiator for retailers.

Trends, challenges and best practices case study for retailers

Challenges
From maximising customer loyalty to managing peak demand, we detail the 5 key challenges identified amongst our retail customers.

What does good retail CX look like?
With significant uplifts to Trustpilot and Yotpo scores, read more about this 300 store retail client and their CX transformation.