K-Summit 2026

Stay ahead of the CX curve at K-Summit 2026 – our exclusive Genesys Customer Summit.

Join fellow Genesys customers and CX leaders for exclusive insight into upcoming Genesys priorities, emerging AI and CX trends, and practical innovation shaping the year ahead. The day combines strategic keynotes from Kerv, Genesys and WIRED with real-world customer stories and practical breakout sessions—covering everything from AI foundations to advanced agentic CX and user journey workshops.

Agenda

10:00am: Tea, coffee and light breakfast served

10.30am: Welcome & Kerv Update.

10.45am: From investment to impact: Keeping up with the pace of modern CX.

11.05am: Genesys Keynote: Transforming for the experience economy with Genesys Cloud.

11.20am: Go Car Credit Case Study – EX Excellence in Genesys: Hear how Go Car Credit are accelerating agent efficiency and engagement with workforce management.

11.35am: Beyond the AI hype: What’s actually changing in the CX & Contact Centre industry? Jeremy White, WIRED.

12.00pm: LUNCH 

13.00pm: Interactive breakout sessions:

• 13:00 – 14:00: Track 1: Early AI foundation & quick wins – aimed at those early in their AI journey and looking to explore virtual agent.
• 13:00 – 14:00: Track 2: Advanced AI & Agentic CX – targeted at those who are further on in their AI journey and looking to utilise full automation.
• 14:10 – 15:15: Track 3: Build a customer journey in Genesys workshop – interactive session designed to teach you how to build a user journey from scratch, including AI quality for vulnerable customers.

15.15pm: Customer panel & Q&A: Hear from fellow Genesys Cloud customers, Guardian, Walsall Council and CPM on how they are adopting the platform to improve efficiencies across the board.

15.45pm: Close & networking