CX Transformation Event: The Age of AI

CX Transformation Event: The Age of AI

Join us for a practical and inspiring half-day exploring the future of customer experience, where AI innovation, real-world contact centre transformation stories and live technology demonstrations come together, helping you unlock the next stage of your CX transformation.

Why you should attend:

• See the future of CX & AI in action: explore how CX is evolving from foundational AI to agentic AI and how the latest innovations are shaping the next era of customer engagement.
• Learn from real transformation success stories:
  • Hear first-hand how PureGym tackled peak demand challenges through digital transformation, and discover practical lessons and measurable results you can apply to your own contact centre.
  • NSPCC will share how it has transformed the contact centre to provide faster support to children when they need it most.
• Experience cutting edge CX and CRM tech from Genesys and Microsoft: A live Genesys Cloud & Dynamics 365 demo showing you a personalised customer journey and AI in action.

Agenda

09:30am: Tea, coffee and light breakfast served

10.00am: Intelligent CX Continuum: Unlocking Value from Foundational to Agentic AI

10.25am: Genesys Keynote: A new era of CX – transforming for the experience economy

10.45am: PureGym: Discover how PureGym solved their CX and operational challenges with a digital only strategy, taking advantage of AI benefits such as self-service and deflection.

11.00am: NSPCC: A technology transformation with a much bigger purpose. Discover how NSPCC transformed their contact centre to reach children faster, when every second counts.

11.15am: BREAK

11.30am: Live Contact Centre and CRM demo: discover Genesys Cloud and the CRM integration capabilities with Microsoft Dynamics 365.

• See a live voice and digital interaction in action: featuring agentic AI, intelligent bots, knowledge tools, automated summarisation and the latest innovations.
• Equip agents with real-time customer insight: discover how connected customer data helps deliver faster, smarter & more personalised service.

12.30pm: Q&A panel: your questions answered.

13.00pm: Lunch and close.

Following the event, attendees can choose to visit the LOWRY 360 immersive gallery experience.