Event Video
Customer Experience Re-Imagined: Elevating your CX Strategy through AI, Data and Digital
What did we cover at the event?
Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences.
Watch our video to find out what we covered at the event. Get in touch with us to find out how you can start your CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
Reflections from the Emergency Tech Show with Microsoft at the NEC
Blog
Reflections from the Emergency Tech Show with Microsoft at the NEC
Read
Microsoft × Kerv: Raising the Bar for What Great Looks Like
Video
Microsoft × Kerv: Raising the Bar for What Great Looks Like
Watch
Kerv x Microsoft Roundtable: Accelerating operational agility and scale in European Defence @ EPPC Copenhagen
Event
Kerv x Microsoft Roundtable: Accelerating operational agility and scale in European Defence @ EPPC Copenhagen
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Kerv partners with Nerdio to strengthen Azure Virtual Desktop proposition
Company News
Kerv partners with Nerdio to strengthen Azure Virtual Desktop proposition
Read
The UK Contact Centre Decision-Makers' Guide 2026
Whitepapers
The UK Contact Centre Decision-Makers' Guide 2026
Download
Top 5 Recording Gaps That Could Trigger a Fine in 2026
Blog
Top 5 Recording Gaps That Could Trigger a Fine in 2026
Read
Turning Agents into Inspired CX Champions with Genesys WEM
Blog
Turning Agents into Inspired CX Champions with Genesys WEM
Read
Designing a Defensible Mobile Compliance Strategy in the Era of SEC Enforcement & Off-Channel Communications Risk.
Blog
Designing a Defensible Mobile Compliance Strategy in the Era of SEC Enforcement & Off-Channel Communications Risk.
Read
Mitigate purchase order impact on your downstream supply chain with AI & Copilot
Blog
Mitigate purchase order impact on your downstream supply chain with AI & Copilot
Read
From Queue to Checkout: How Dunelm Uses AI‑Native Connectivity to Make Stores Secure & Frictionless with Juniper Networks Mist
Event
From Queue to Checkout: How Dunelm Uses AI‑Native Connectivity to Make Stores Secure & Frictionless with Juniper Networks Mist
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Enabling growth by doing good and why it matters for commercial organisations: Kerv's B Corp Journey
Event
Enabling growth by doing good and why it matters for commercial organisations: Kerv's B Corp Journey
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What a Modern Retail Network Needs to Deliver and How CIOs Orchestrate It
Blog
What a Modern Retail Network Needs to Deliver and How CIOs Orchestrate It
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Responsible AI Adoption: Enhancing Customer Experience Across Financial Institutions
Event
Responsible AI Adoption: Enhancing Customer Experience Across Financial Institutions
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Achieving Unitary Goals: Somerset Council Lead the Way with CX Innovation
Blog
Achieving Unitary Goals: Somerset Council Lead the Way with CX Innovation
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Webinar: Beyond Switchboards: Intelligent Patient Access for the NHS
Event
Webinar: Beyond Switchboards: Intelligent Patient Access for the NHS
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Unifying Finance & Production: Dellner's Digital Transformation with Kerv
Case Study
Unifying Finance & Production: Dellner's Digital Transformation with Kerv
Read
EG On The Move – Building a Touchless Finance Platform from Day One
Video
EG On The Move – Building a Touchless Finance Platform from Day One
Watch
Why Network Transformation Is Now Retail’s First Step to Innovation
Blog
Why Network Transformation Is Now Retail’s First Step to Innovation
Read
Hack for Housing – 2026 – The Year of Innovation in Housing
Event
Hack for Housing – 2026 – The Year of Innovation in Housing
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From Image to Action: Enhancing Resident Safety & Satisfaction with Kerv’s AI Damp & Mould Agent
Event
From Image to Action: Enhancing Resident Safety & Satisfaction with Kerv’s AI Damp & Mould Agent
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The Data Tapestry - Weaving mission and data into measurable impact
Event
The Data Tapestry - Weaving mission and data into measurable impact
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Ian Grose Joins Kerv as New Chief Financial Officer
Company News
Ian Grose Joins Kerv as New Chief Financial Officer
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We're proud to be a Sponsor at the Microsoft Elevate Day
Event
We're proud to be a Sponsor at the Microsoft Elevate Day
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