Herrington Carmichael’s IT transformed with Kerv’s user-centric solutions for law firms

Herrington Carmichael, a prestigious law firm with over 100 years of experience, provides a comprehensive range of eight legal services. Serving both corporate and individual clients, the firm operates across different legal sectors, each with distinct demands and operational methods. Despite the varied nature of these services, Herrington Carmichael maintains consistent quality and service levels, ensuring a seamless experience for all clients.

With multiple legal teams working across diverse areas, Herrington Carmichael’s internal operations had grown increasingly complex. The firm’s lawyers and support staff were spread across various roles, from paralegals and solicitors to partners. Legal secretaries, for example, relied on specialised applications like BigHand for dictation and transcription, while solicitors used Carpe Diem for time recording. Despite these diverse workflows, the firm required a unified, efficient, and secure IT infrastructure to support remote working, court appearances, and an expanding international footprint.

Before partnering with Kerv, Herrington Carmichael’s IT environment was UK-based, with remote workers occasionally coming into the office. They needed a solution that could support their own growth ambitions:

• Global Expansion: Needed IT infrastructure that could support international growth.
• Remote & Mobile Workforce: Users working from courtrooms and various locations required secure, reliable access.
• Scalability: Rapid onboarding of new users without service disruptions.
• Security & Reliability: Ensuring data protection and system stability while enabling flexible working.

Kerv stepped in to provide a tailored IT infrastructure solution that met Herrington Carmichael’s growing and varied demands. The firm utilised Kerv’s extensive experience in the legal sector to design a secure, scalable IT ecosystem capable of supporting remote workers, court-based staff, and international expansion. Kerv’s support allowed Herrington Carmichael to rapidly onboard new users, ensuring a seamless transition with minimal disruption.

Through the collaboration, Herrington Carmichael has benefited from cutting-edge security and compliance solutions, enabling them to confidently work from any location. Kerv provided critical training through Microsoft Security and Compliance Centre, equipping the firm’s internal IT team to handle end-user support and troubleshoot issues independently.

Kerv’s expertise in the legal sector has been invaluable, and the ongoing training and support have made our team more self-sufficient. Kerv has truly revolutionised the way we provide IT services to our users, enhancing efficiency and expanding the breadth of services available to our teams. expanding the breadth of services.

Dean Snowley, Finance Director, Herrington Carmichael

The partnership with Kerv has transformed Herrington Carmichael’s approach to IT services. The firm’s legal teams can now operate with greater flexibility, whether working remotely, in court, or on international projects. The firm has experienced significant improvements in efficiency and service delivery, allowing teams to access critical documents and manage workflows seamlessly. With a robust infrastructure in place, the firm can scale efficiently as it continues to grow.

Kerv’s support and expertise have been instrumental in helping Herrington Carmichael navigate challenges such as rapid expansion, complex acquisitions, and the shifting demands of the legal sector. The firm is now better equipped to stay at the forefront of industry advancements, thanks to Kerv’s ongoing support and innovative IT solutions.