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Returning to the Japanese-chic of Nobu Hotel in London’s Shoreditch, this year’s K-Summit opened clear daylight between technical hyperbole and on-the-ground ...

...Genesys Cloud CX and the Microsoft stack. Evolution: the CX constant Contact centres are engulfed in change. From voice to digital. On-prem to cloud. Manual to automation. ...

...with assured understanding Supporting clients running multilingual and/or multi-country contact centres, CX Translate enables both agents and customers to communicate easily ...

Home working in some measure is here to stay, this webinar outlines ways to most effectively support and optimise remote contact centre operations. Key Highlights Technology ...

...contact centre leaders can best employ such emerging AI technologies when developing future CX models. Restoring richer, empathetic experiences Modern-day pressures mean ...

...understand the priorities contact centre and CX leaders should be prioritising. Watch now! Benefits Agile agents. Charmed customers. VoxivoCX Benefits. Improve first contact ...

...employee experience. To learn more, please read the Kerv sponsored independent report from Contact Babel below or get in touch! [1] ContactBabel 2024 – UK Contact ...

...expectations. User-Centred Design: Putting Your Members in the Driver’s Seat A user-centred approach flips this on its head by focusing on what members need and how ...

...business results and customer satisfaction (CSAT) scores, Arvato was recognised as the Shared Service Centre of the Year at the 2020 Welsh Contact Centre Awards. However, ...

...advocates! Featured Insight Retail CX: The Ultimate Contact Centre Buyers Guide Your contact centre and website are your digital shopfront—pick the right CX package to ...