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Top Contact Centre Features to Compliment a Remote Contact Centre Workforce
DateWed 24th June 2020
Time14:00pm - 15:00pm
This event has passed but you can still watch it on-demand.
Home working in some measure is here to stay, this webinar outlines ways to most effectively support and optimise remote contact centre operations.
- Technology limitations
- The challenges and solutions of an unmotivated workforce
- Overcoming the problem of limited visibility into agent performance
- Forecasting demand in a dynamic setting
Head of Marketing, Kerv Experience