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Top Contact Centre Features for Remote Agents

  • Date
    Wed 24th June 2020
  • Time
    14:00pm - 15:00pm
  • Event Type
    Webinar
  • Location
    Online

This event has passed but you can still watch it on-demand.

Home working in some measure is here to stay, this webinar outlines ways to most effectively support and optimise remote contact centre operations.

Key Highlights

  • Technology limitations
  • The challenges and solutions of an unmotivated workforce
  • Overcoming the problem of limited visibility into agent performance
  • Forecasting demand in a dynamic setting

Speakers

Jas Bansal

Head of Marketing, Kerv Experience

Axel Ericsson

Business Development Manager

Watch the webinar on-demand!

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