Background pattern

AI-Driven Transformation at Unilever International

Setel & Kerv’s partnership, supported by Microsoft, delivers modern, scalable solutions across Azure, Dynamics 365, and more. Our collaboration, highlighted in this case study, showcases AI-driven innovation addressing operational challenges.

Overview

Unilever International operates in over 100 countries, serving 3.5 billion customers daily, facing complex supply chain and product development challenges.

 

You are currently viewing a placeholder content from Vimeo. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.

More Information

Challenges

Managing new product development across multiple functions (marketing, finance, supply chain, R&D) led to inefficiencies, lost details in lengthy email chains, and slow time-to-market.

Solution

  • Unilever implemented a collaborative, cross-functional platform leveraging Microsoft technologies (Outlook, Teams) and Copilot Studio.
  • The platform integrates structured data from various sources, automates manual processes, and enables AI-first workflows for product development.
  • AI extracts relevant information from uploaded PowerPoint pitch decks, instantly creating project records and reducing manual touch points by up to 80%.

Results

  • Time-to-market improved by 20-30%.
  • 1000 innovations launched in 200 markets with enhanced compliance and collaboration.
  • Employees focus more on innovation and less on administrative tasks, increasing satisfaction and productivity.
Strong Partnership Delivery

Delivered through a strong partnership between Setel, Kerv and Microsoft, this project showcases what’s possible when teams co‑create with a shared vision.

Technologies & Services
Microsoft Outlook and Teams for communication and data capture.
Copilot Studio for dynamic problem-solving and AI-driven automation.
AI-first data integration for structured information management.

Explore all our upcoming events! View all

Worth Digital

is now part of Kerv

worth & kerv collab

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.

Netwrx

is now part of Kerv

netwrx-popup

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx.

Inciper

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.