Search results

...platform for many local authorities. Subsequently, many are now looking to interconnect Teams with their cloud contact centre platforms. Local authority contact centre ...

...help. [1] Where is customer care in 2024? McKinsey [2] Call Centre Helper, 2024 Predictions [3] CIPD Good Work Index, 2024 [4] Wellbeing in the Contact Centre, CCMA ...

...are not a child account. They wanted Contacts’ work addresses to be linked to an Office at their associated Account, to minimise data entry when a contact works at ...

Employee fatigue is a clear and present danger for customer experience (CX) and service leaders. Continually handling difficult, emotionally-charged conversations with stressed ...

Every contact centre has seasoned agents who everyone turns to when a query gets tricky. But that’s also the problem. Critical knowledge is often trapped in tribal ...

Join us for an *exclusive evening to discover how Digital Contact Centres are transforming engagement and operations for membership and nonprofit organisations. This exclusive ...

...that’s costing the UK contact centre industry over £990 million in lost productivity annually[1]. Additionally, a 30% attrition rate for a 200-agent contact ...

Poor mental health causes nearly one-third (31%) of contact centre staff and 29% of Gen Z workers to take time off. And half (46%) feel lonely at work[1]. Yet, ...

...and self-service into their contact centre, it now means the interactions getting to human agents are more stressful. Enabling workforce engagement means you can future ...

If you manage or operate a customer service centre, employee support centre, IT help desk, or any combination thereof, you’ll likely be familiar with the term contact ...