Kerv helps organisations design and deliver personalised end-to-end experiences for both their customers & agents.
We create joined up customer journeys that improve service quality, operational efficiency and adaptability for now and in the future. Working across every stage of the CX journey, we support organisations with experience strategy and contact centre redesign, Genesys Cloud implementation, CRM integration and platform extension using data and AI.
Whether you are migrating to Genesys Cloud CX, connecting customer interactions to Dynamics 365 or enhancing service with AI, we help bring the right data and design together around better outcomes. Our focus is on building you a CX platform that is scalable, measurable and grounded in how your customers want to interact with you.
outcomes & deliverables
Genesys Cloud CX
A leader in the industry, Genesys Cloud is widely recognised as the gold standard in customer experience and is trusted by more than 8000 customers. It delivers intelligent omnichannel service across voice, digital, and self-service channels, with flexible, built-in AI and seamless integration via open APIs.
Our experts tailor Genesys Cloud to your needs, enabling consistent customer journeys, real-time routing and automation, while giving agents a unified data-driven experience, driving higher customer satisfaction, improved first contact resolution and a platform that can scale with your business.
Managed Cloud Contact Centre
Kerv’s Managed Cloud Contact Centre is a fully managed 24/7/365 service, taking care of implementation, operation, and continuous improvement for your organisation.
Supported by Genesys Cloud–certified engineers, we provide round-the-clock support, proactive monitoring, and ongoing optimisation, so you can stay focused on delivering better customer experiences.
CX & WEM Consultancy
Kerv offers a range of CX & WEM consultancy services designed to improve your contact centre & agent performance. From expanding capabilities to modernising processes, our experts provide the guidance you need to achieve your goals.
We support you with assessments, strategy, implementation, and optimisation, helping you drive greater efficiency, empower your teams and unlock more value from the technology.
Ready to build a more connected customer experience?
Talk to our CX specialists about contact centre transformation,
Genesys Cloud and connected customer journeys.
featured success story
Delivering CX Transformation at Skipton Building Society
In 2023, Skipton Building Society launched a major CX transformation programme to address declining customer effort scores. As a critical first step, they partnered with Kerv to rapidly migrate from on‑premises telephony to Genesys Cloud.
The new cloud platform empowers over 1,700 colleagues to seamlessly manage phone, email and chat interactions from a single desktop, driving greater efficiency and consistency across every customer touchpoint. Measurable results include: reduced average handling times, improved first contact resolution, higher customer satisfaction and reductions in IT spend. AI trials and implementations can also be rolled out with ease.
PureGym solves peak demand challenges with a 100% digital contact centre
When rapid growth was being held back by on-prem technology and multiple third-party apps, PureGym knew something had to change. Partnering with Kerv their customer experience has been transformed by implementing Genesys Cloud and moving to a 100% digital contact centre.
Now able to take full advantage of self-service and deflection, PureGym have been able to easily manage the seasonal peaks in demand without having to rely on temporary staff. The shift has enabled more flexible home working, while gamification has helped boost team engagement. All of this has lead to improved CSAT scores while also fully supporting the growing business.
100+ successful Genesys deployments
Our CX Solutions
Kerv’s CX apps, designed to extend Genesys Cloud functionality.
CX Connect
CX Translate
CX Vizz
industry expertise
Transforming CX for organisations that operate at scale and under pressure.
We deliver CX transformation for public sector, financial services, retail, nonprofit and commercial organisations where service quality, resilience and insight matter most. Our experience spans citizen services, regulated contact centres and high volume customer environments.
Financial Services
When you need secure, compliant, processes and technology, we have the experience.
Public Sector
From unitary organisations to smaller contact centres we have the expertise to improve resident services.
why kerv?
Kerv brings together CX strategy, contact centre transformation, deep Genesys expertise and the data and integration layers needed to make CX work end to end.
As a Genesys Partner with award‑winning implementations, we understand how to design, deliver and run cloud contact centres that deliver real outcomes. Our strength lies in connecting platforms, integrating data and extending Genesys with specialist applications so CX continues to evolve.
We focus on outcomes from day one, including first contact resolution, average handle time, customer satisfaction and cost to serve. As a B Corp, we take a human centred approach to CX, balancing automation with empathy to ensure services remain accessible, inclusive and effective for every user.
Let’s create exceptional customer moments.
Fill out the form below to start the conversation. Our Customer Experience specialists will reach out to understand your needs and show how we can help you deliver intelligently personalised interactions at every touchpoint.
