Managing the Human aspect of Digital Transformation

Robert Meehan

Managing Director|Kerv Consult

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Published 19/03/25 under:

Everyone says moving house is one of life’s most stressful experiences: it’s unfamiliar, complicated, and something we don’t do very often. Digital transformation in your organisation can feel equally daunting, for similar reasons, but it doesn’t have to be!

When you’re moving house, not stressful just because of logistics, but because it’s unfamiliar and a rare thing to do. Similarly, organisations often find digital transformation challenging precisely because it’s not something you regularly do.

A successful house needs meticulous planning, seamless execution of utilities and essential services from day one, and emotional support for all movers throughout the journey. Successful digital transformations require a similar integrated approach. This nicely reflects our three core Consultancy services, Programme Service and Change (we don’t pack up sofa’s unfortunately).

Programme Delivery: Planning the Perfect Move

Just as families plan every detail before moving—understanding why the move is necessary, choosing the best area, deciding on a budget, and agreeing on key milestones—program delivery sets the foundation for your transformation. Our consultants help your organisation define clear objectives, justify investment decisions, and strategically plan every stage of your journey. This detailed, careful planning ensures everyone involved knows exactly what’s needed, why it’s necessary, and how it will be achieved.

Service Management: Ensuring a Smooth Transition

When moving home, knowing practical details like when bills are due, bin collection days, school locations, internet connectivity, and commuting routes are essential. Similarly, our Service Management consultants ensure your new technology and processes are smoothly implemented, tested, and supported. They prepare your teams thoroughly so that, from day one, operations run without disruption.

It’s about ensuring that you have the capacity and the process to maintain continuity and ensure your end-customers see the benefit of your modernised systems. This is just as you’d expect basic utilities and services to work perfectly from the first night in your new home (including knowing where the best takeaway is).

Change Management: Making a House a Home

A successful move isn’t complete when your furniture is built; it’s when every family member has completed the emotional journey from anxiety to acceptance and joy. The parents may have considered the move a success because they’re back at work but be unaware that the children are struggling to adapt to the new school or make new friends.

Change Management recognises that successful transformation depends on everyone embracing and thriving in their new environment. We work closely with your teams to understand their concerns, prepare them for new ways of working, and ensure they’re fully supported through the transition. Like helping kids adjust happily in their new schools,

Change Management creates a positive, confident team that understands each department’s point of view, then creates a plan to support them to adopt and see the benefits of transformation.

Less Stress, Better Outcomes: Integrating Ahead, Along, and After

Our unique approach integrates planning (ahead), delivery (along), and optimisation (after), ensuring that these aren’t separate phases but seamlessly linked stages. This reduces complexity, maximises value, and ensures your investment truly delivers the happier, more productive environment you envisioned.

At Kerv Consult, the goal isn’t just achieving a successful transformation; it’s ensuring that your people settle happily, confidently, and successfully into their new way of life. Because, ultimately, transformation—like moving house—isn’t just about changing where you are; it’s about improving how you live and work, making life better for everyone involved.

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Managing the Human aspect of Digital Transformation

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Published 19/03/25 under:

Everyone says moving house is one of life’s most stressful experiences: it’s unfamiliar, complicated, and something we don’t do very often. Digital transformation in your organisation can feel equally daunting, for similar reasons, but it doesn’t have to be!

Programme Delivery: Planning the Perfect Move

Service Management: Ensuring a Smooth Transition

Change Management: Making a House a Home

Less Stress, Better Outcomes: Integrating Ahead, Along, and After

Join the conversation for a people-first transformation!

Have a question?

Worth Digital

is now part of Kerv