Customer Experience (CX) Consultancy Services
Assistance you didn’t realise you needed.
Got any questions?Overview
Elevate your CX with expert guidance and cutting-edge tech.
Kerv offers a diverse range of CX consultancy services tailored to your unique needs. Our experienced team leverages the latest technological advancements and proven methodologies to enhance your contact centre operations.
Whether you aim to expand your capabilities, modernise existing processes, or streamline workflows, Kerv’s expert guidance will help you achieve your goals.
We provide in-depth assessments, strategic planning, implementation support, and ongoing optimisation to ensure your contact centre delivers excellent customer experiences.
Consultancy packages created just for you.
Our Packages
CX Health Check-up
Dive deep into your contact centre’s core areas – strategy, operations, agent experience, quality, and workforce planning – to identify opportunities for improvement and deliver exceptional customer service.
Workshops focusing on:
- Business Context & CX Strategy
- AI Investment & Processes
- Contact Centre Operations
- Agent Experience
- Quality & Training
- Workforce Planning
Service Expansion
Tailor your contact centre strategy for new channels or features with our expert guidance on process design, customer and agent experience, integrations, and service goals.
Workshops focusing on:
- Business Context & CX Strategy
- Service Definition Workshops (process design, CX, EX, integrations & service goals)
Troubleshooting and Service Improvement
Identify and address operational challenges and improve KPIs through targeted workshops focused on your current solutions, processes, performance, and desired outcomes.
Workshops focusing on:
- Business Context & CX Strategy
- Focus area specific workshops – (Current solutions/ process, performance & target end state)
CX Health Check-up
Dive deep into your contact centre’s core areas – strategy, operations, agent experience, quality, and workforce planning – to identify opportunities for improvement and deliver exceptional customer service.
Workshops focusing on:
- Business Context & CX Strategy
- AI Investment & Processes
- Contact Centre Operations
- Agent Experience
- Quality & Training
- Workforce Planning
Service Expansion
Tailor your contact centre strategy for new channels or features with our expert guidance on process design, customer and agent experience, integrations, and service goals.
Workshops focusing on:
- Business Context & CX Strategy
- Service Definition Workshops (process design, CX, EX, integrations & service goals)
Troubleshooting and Service Improvement
Identify and address operational challenges and improve KPIs through targeted workshops focused on your current solutions, processes, performance, and desired outcomes.
Workshops focusing on:
- Business Context & CX Strategy
- Focus area specific workshops – (Current solutions/ process, performance & target end state)
Know our expert: Paul Cox
Paul Cox has over 20 years’ experience across contact centre operations, design & consultancy. Paul’s expertise includes CX strategy development, self-service & deflection, channel expansion, agent motivation & retention, process improvement and customer journey design.
Book your consultancy session with us today!
Benefits
Consultancy made for you
Latest Industry Insights
At Kerv, it is our job to stay up to date with the latest technology advancements. Our consultants do exactly this, which ensures our customers are always ahead of the game and getting the best out of the latest tools, enabling a better customer and agent experience for them.
Personalised CX Business Assessment
Our personalised consultancy packages allow us to analyse your current Contact Centre operation, and determine where you can envision, design and deliver smarter experiences across the entire customer journey to unlock value and drive growth.
End to end capabilities and delivery
Kerv cover everything when it comes to your CX strategy. From the design, delivery, implementation, and on-going support of your agent and customer experience management.
Kerv Difference
Creating amazing experiences with Genesys Cloud.
Genesys Expertise
We’re an award-winning Genesys Partner – with the skills to maximise value from your tech. Kerv Experience is the longest standing Genesys Cloud partner in EMEA with the most Genesys Cloud deployments. We are currently the Genesys UK&I Partner of the year.
Dedicated Customer Success Manager
Nothing means more to us than ensuring you’re getting the most out of your investment. Each customer is aligned to one of our amazing Customer Success Managers who are there to support and enable your growth within the Genesys Cloud platform.
Customer-first minded with 24/7 support
We offer a fully managed service to help you modernise your CX, that means more than just keeping things up and running. Our 24/7 support is one element of our managed service, which also takes into account what cloud means for ongoing success for each and every customer.
Got any questions?
Speak to expert, Paul
Give us a few details and we’ll get right back to you.
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