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303 results found for ‘contact-centre’

How We Put AI Into a Live UK Helpline and What It Taught Us About the Future of Customer Service

...team has delivered. It’s also shown me the value of bringing Kerv’s Genesys and Microsoft capabilities together connecting the contact centre, CRM, Power ...

Blog
Velocloud SD-WAN

...Resources Speak to an expert An architecture built for the future Traditional private WANs are built for applications hosted in the data centre and accessed by users in ...

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Kerv Partners with Cyber Security Specialist, Chorus

...providing top-of-the-line threat detection and response services. As a distinguished member of the Microsoft Intelligence Security Association (MISA), Chorus brings to the ...

Company News
Kerv Digital & Microsoft: Military Service Leavers Event

...recent event hosted at the Microsoft Experience Centre on Oxford Circus delved into the inspiring narratives of military veterans who successfully transitioned from their ...

Blog
Accelerating Design In A Complex Public Service

Connecting the digital world to the real world, that’s the user-centred design challenge. Understanding our users, how they think and feel, helps create effective and ...

Event
Managed IT Services for Legal

Managed IT Services for Legal Helping the legal industry harness technology. Speak to an Expert Overview Our Services Benefits The Kerv Approach Featured Insights Contact Us ...

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Reflections on the NetHope Global Summit 2024: Our Role as IT Leaders

...at the Centre The word that came up in almost every discussion? Collaboration. It’s clear the challenges we’re facing such as climate change, healthcare access, ...

Blog
The Unused CRM: Why Your Platform Needs Ongoing Care? 

...it. That’s where a Centre of Excellence model (the kind we’ve built for many organisations ) proves its worth. It’s not about policing what people build. ...

Blog
Microsoft Power Platform

...our Microsoft Power Platform consulting. Centres of excellence Our proven Centre of Excellence strategy lets you set up Power Platform in the best way for your business, ...

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6 Back-Office Technology Trends that are Improving Supply Chain Efficiency

...supply chain technology, it’s not only possible, but incredibly easy, to connect all of an organisations sales channels and distribution centres together under one ...

Blog

Worth Digital

is now part of Kerv

worth & kerv collab

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.

Netwrx

is now part of Kerv

netwrx-popup

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx.

Inciper

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.