AI & Digital Customer Engagement – Personalising your Customer Experience

Kerv Experience and Genesys ran a webinar on the importance of digital customer engagement and how organisations can use AI to enhance their CX. Digital channels like web chat, chatbots, SMS and social hold tremendous potential for better customer engagements.

Webinar Key Highlights

• How organisations can start engaging with their customers on the channel of their choice?
• The role AI plays in digitalising customer engagement and enabling functions such as self-service?
• A deeper dive into the new Genesys AI Digital Tool.
• The importance of consolidating siloed digital platforms for a consistent and seamless CX.