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CX Strategy Event: Automating and Transforming your Customer Experience with AI, Digital & Data

  • Date
    Thu 21st March 2024
  • Time
    09:30 - 13:00
  • Event Type
    In-person
  • Location

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CX Strategy Event: Automating and Transforming your Customer Experience with AI, Digital & Data

Join us at the Tower of London on 21st March to learn from industry leaders, including Genesys and Skipton Building Society, about automating and transforming your customer experience using the latest tools and technology.

Attendees will:

  • Learn about linking CX and CRM: Hear and see how you can utilise AI to implement data-driven experiences with live demos of the Genesys integration with Microsoft and Salesforce. 
  • Learn how to optimise customer digital channels through AI automation.  
  • Hear from the Head of Distribution Transformation from Skipton Building Society about their huge CX and Digital transformation. 
  • Discover how Genesys are leading the way in customer empathy and hyper-personalisation.  
  • Master how to make the transformation real – ensuring the business change you deliver is adopted.

Guests also get free access to the Tower of London and an optional tour of the grounds!

Agenda

9.30am: Tea, coffee & light breakfast 

10.00am: AI and CX in 2024: balancing AI with a human touch for CX success.

10.20am: Genesys Keynote: Future proof your CX. Discover what’s coming next in digital, AI, and customer journey management.  

10.35am: Skipton Building Society: CX and Digital Transformation Story – the challenges, outcomes and lessons learnt from implementing a new CX platform and integration with CRM. 

10.50am: Utility Warehouse: CX Transformation Story – How UW have leveraged AI to drive a better and faster CX.

11.05am: BREAK

11.25am: Live CX demo:  discover Genesys Cloud CX and the CRM integration capabilities with Microsoft and Salesforce. 

12.15pm: How to ensure you are delivering the right business change, adopting the right technology, and delivering a service your customers need and love. 

12.30pm: Q&A panel discussion – your questions answered.  

1.00pm: Lunch & optional tour of the Tower of London. 


Speakers

Stephen McNamara

Head of Distribution Transformation, Skipton Building Society

Kevin Mythen

Product Lead, Utility Warehouse

Jas Bansal

Head of Marketing, Kerv Experience

EJ Cay

VP UKI, Genesys

Rufus Grig

Chief Technology & Strategy Officer, Kerv Group

Paul Cox

Senior CX Consultant, Kerv Experience

Sonia Waters

Pre-Sales Solution Architect, Kerv Digital

Dimitri Spiropoulos

Principal Solutions Consultant, Kerv Experience

Daniel Wright

Managing Director, Kerv Consult

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.