CX Strategy Event: Automating and Transforming your Customer Experience with AI, Digital & Data

This event is now full and we are operating a waitlist. If you would like to be added to it then please complete your details in the form.

CX Strategy Event: Automating and Transforming your Customer Experience with AI, Digital & Data

Join us at the Tower of London on 21st March to learn from industry leaders, including Genesys and Skipton Building Society, about automating and transforming your customer experience using the latest tools and technology.

Attendees will:

• Learn about linking CX and CRM: Hear and see how you can utilise AI to implement data-driven experiences with live demos of the Genesys integration with Microsoft and Salesforce. 
• Learn how to optimise customer digital channels through AI automation.  
• Hear from the Head of Distribution Transformation from Skipton Building Society about their huge CX and Digital transformation. 
• Discover how Genesys are leading the way in customer empathy and hyper-personalisation.  
• Master how to make the transformation real – ensuring the business change you deliver is adopted.

Guests also get free access to the Tower of London and an optional tour of the grounds!

Agenda

9.30am: Tea, coffee & light breakfast 

10.00am: AI and CX in 2024: balancing AI with a human touch for CX success.

10.20am: Genesys Keynote: Future proof your CX. Discover what’s coming next in digital, AI, and customer journey management.  

10.35am: Skipton Building Society: CX and Digital Transformation Story – the challenges, outcomes and lessons learnt from implementing a new CX platform and integration with CRM. 

10.50am: Utility Warehouse: CX Transformation Story – How UW have leveraged AI to drive a better and faster CX.

11.05am: BREAK

11.25am: Live CX demo:  discover Genesys Cloud CX and the CRM integration capabilities with Microsoft and Salesforce. 

12.15pm: How to ensure you are delivering the right business change, adopting the right technology, and delivering a service your customers need and love. 

12.30pm: Q&A panel discussion – your questions answered.  

1.00pm: Lunch & optional tour of the Tower of London.