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Retail Customer Experience Reimagined with AI, Data & Digital

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Retail Customer Experience Reimagined with AI, Data & Digital

The cost-of-living crisis has dramatically impacted consumer shopping habits with lots of customers now actively looking for the lowest price when shopping. A fantastic customer experience can go a long way to negating that impact – does your CX deliver?

Join CCaaS leader Genesys, gold partner Kerv and Mountain Warehouse at this retail exclusive event to find out how to transform your customer experience.

Why attend?

📊Learn how to leverage data to create meaningful and personalised interactions with customers.

🏪Understand how you can maximise automation and AI to improve staff productivity across the store, warehouses and head office.

🏔️Hear from Mountain Warehouse on their CX transformation journey.

😍Master the power of engaging with your customers on the channel of their choice.

❓Get your AI and CX questions answered.

Agenda
9.15am: Tea, Coffee & light breakfast.
9.30am: How are retailers optimising and digitalising their customer experience: In-store vs Digital
9.50am: Genesys Keynote: How retailers can focus on building personalised, streamlined customer experiences.
10.15am: Mountain Warehouse CX Transformation Story – challenges, lessons learnt and business outcomes.
10.35am: Break.
10.55am: Live demonstrations – bringing together Genesys & CRM.
– A live Genesys Cloud CX demo: using predictive engagement to help customers through their journey, enable better digital engagement and make self-service a ‘win win’ for your customers and agents.
– The role AI and Data play in delivering a seamless CX.
12.00pm: Q&A panel discussion – your questions answered.
12.30pm: Lunch & optional tour of the Beefeater Gin Distillery!

Learn more about Kerv and Genesys.


Speakers

Imran Haji

Data Insight and Systems Operations Manager, Mountain Warehouse

Nick Wingrove

VP Solutions Consultants, Genesys

Rufus Grig

Chief Technology & Strategy Officer, Kerv Group

Paul Cox

Senior CX Consultant, Kerv Experience

Dimitri Spiropoulos

Principal Solutions Consultant, Kerv Experience

Jas Bansal

Head of Marketing, Kerv Experience

Hear what Vision Direct had to say at a previous event


Beefeater Gin Distillery, 20 Montford Place, London SE11 5DE

Nearest tube is Oval. Beefeater Gin Distillery is 10 mins walk from there.

Beefeater Gin Distillery London – Google Maps

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.