Retail Customer Experience Reimagined with AI, Data & Digital

Retail Customer Experience Reimagined with AI, Data & Digital

The cost-of-living crisis has dramatically impacted consumer shopping habits with lots of customers now actively looking for the lowest price when shopping. A fantastic customer experience can go a long way to negating that impact – does your CX deliver?

Join CCaaS leader Genesys, gold partner Kerv and Mountain Warehouse at this retail exclusive event to find out how to transform your customer experience.

Why attend?

📊Learn how to leverage data to create meaningful and personalised interactions with customers.

🏪Understand how you can maximise automation and AI to improve staff productivity across the store, warehouses and head office.

🏔️Hear from Mountain Warehouse on their CX transformation journey.

😍Master the power of engaging with your customers on the channel of their choice.

❓Get your AI and CX questions answered.

Agenda
9.15am: Tea, Coffee & light breakfast.
9.30am: How are retailers optimising and digitalising their customer experience: In-store vs Digital
9.50am: Genesys Keynote: How retailers can focus on building personalised, streamlined customer experiences.
10.15am: Mountain Warehouse CX Transformation Story – challenges, lessons learnt and business outcomes.
10.35am: Break.
10.55am: Live demonstrations – bringing together Genesys & CRM.
– A live Genesys Cloud CX demo: using predictive engagement to help customers through their journey, enable better digital engagement and make self-service a ‘win win’ for your customers and agents.
– The role AI and Data play in delivering a seamless CX.
12.00pm: Q&A panel discussion – your questions answered.
12.30pm: Lunch & optional tour of the Beefeater Gin Distillery!

Learn more about Kerv and Genesys.