White Paper
Laying the Foundations for Successful Cloud Contact Centre Transformation in Financial Services
Mitigating CX Migration Risk
Financial services organisations are at a critical juncture. Staying on-prem is not only expensive, but it also does not give the customer experience that consumers have come to expect. The highly regulated nature of the finance industry can make digital transformation a risky prospect. But if you choose the right partner with the knowledge and experience of successful migrations, it is possible to have a project that hugely improves CX and stays within the regulatory boundaries.
Download our guide to learn:
- Our migration methodology.
- The 10 CX migration risks for financial services and how to deal with them.
- The design solution we used for Skipton Building Society which helped them win Gold at the European Contact Centre & Customer Services Awards (ECCCSAs) for Most Effective Strategic Transformation Programme.
Read the guide to find out more.
Download your copy
The CX Factor: A Deep Dive into Customer Experience
Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.
For this episode we are joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.
Key highlights:
- Getting unexpected ROI from the technology and Kerv partnership
- Be risk averse with your AI
- Will there always be a need for voice channels?
Enjoyed this podcast? Listen to some more!
