Our Policy

Trakstar Privacy Notice

This Privacy Notice sets out how Kerv and Trakstar Hire use and protect any information that you give Kerv and which is processed through your use of the Trackstar Hire site.

By submitting your application, you are agreeing to Trakstar Hire processing your personal data in relation to your job application.  Trakstar Hire’s privacy policy is here https://mitratech.com/en_gb/privacy-policy/.  Because your data will be processed in the United States of America (U.S.) by Trakstar Hire you need to be aware that under U.S. domestic law there are certain programmes enabling access by U.S. public authorities to personal data transferred from the EU to the USA for national security purposes.  As a result, your personal data is not protected in the same ways as required under EU law, and you may not have actionable rights before the courts against the U.S. authorities in respect of their access to your data.

Data privacy is important to us and Kerv is committed to ensuring that your privacy is protected, and we are transparent with our users about data privacy. Should we ask you to provide information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement – we will never sell it to third parties and we will always make sure it’s secure. Kerv may need to change this policy from time to time by updating this page, but we will always let you know.

The prime purpose of collecting your data is to enable us to deliver appropriate, quality services to you. This Privacy Statement explains what personal information we collect from you and how we will use it. Personal information is any information that can be used to identify you or that we can link to you.

What data do we collect?

We only collect information you voluntarily provide to us when you want to enquire about our services, you become a customer of the services we provide, or you contact our support department for assistance. We may collect the following information:

  • personal identifiers, contacts and characteristics (for example, name and contact details)
  • account data e.g. telephone numbers, account number, device ID, IP address, service history and usage data;
  • personal data e.g. name, title, date of birth, address and circuit ID;
  • interaction history and connection data e.g. authentication logs, online alias and service performance data;
  • contact information e.g. email address (when you sign up for the newsletter);
  • social media details e.g. profile ID’s and handles;
  • professional life data e.g. job title and employer; and
  • Service information e.g. speed logs.

What are the legal bases we rely for us to process your personal data?

We generally rely on legitimate interests for processing your personal data (as long as our legitimate interests are not overridden by your data protection interests or other fundamental rights and freedoms). Our legitimate interests include sending you information about Kerv (when you sign up to the newsletter), responding to your queries, analysing the use of our website and using the personal data collected to better understand the needs of our customers.

We may, however, rely on any of the other following legal bases if appropriate:

  • your consent (for example, if we serve non-essential cookies). you are able to remove your consent at any time. You can do this by contacting hello@kerv.com;
  • we have a contractual obligation with you (for example, to provide you a service); or
  • we have a legal obligation.

What is the source of your personal information?

Most of the personal information we process is provided to us directly by you, for example when you sign up to the newsletter to receive information about Kerv or enquire about a vacancy using Trakstar Hire.

We also receive and store certain types of personal information automatically whenever you interact with us online. For example, we use cookies and tracking technologies when your web browser.

Examples of the types of personal data we collect in this way include: IP address, device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions and operating system.

How do we use the information we gather?

We process the personal information collected through our website for the following reasons:

  • to keep you updated with Kerv news (including our latest deals and acquisitions);
  • to record any consent you give e.g. in relation to marketing preferences, to make its services more accessible, to provide information in alternative formats and to ensure marketing materials are issued in line with preferences;
  • to respond to any request or enquiry you make through our website or through Trakstar Hire;
  • to perform day to day management of accounts and services;
  • to meet our legal and regulatory obligations and to comply with orders of the court or other bodies having lawful jurisdiction over us;
  • to authenticate visitors to our network; and
  • to receive, manage and resolve requests, queries, complaints and claims;

Sharing Your Information

We may disclose your personal data insofar as reasonably necessary for the purposes, and on the legal bases, set out in this notice.

This may include:

  • to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries from time to time, and any new acquisitions);.
  • to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure;
  • to our suppliers or subcontractors insofar as reasonably necessary for providing the Services to you; and
  • to third parties in the context of a sale of some or all of our business.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

What do we do with your personal information?

Your information is securely stored in an encrypted form to protect against unauthorised access or processing.

We retain your personal data where we have an ongoing legitimate business need to do so, and we only retain your personal data so long as is necessary to fulfil the purpose for which it was originally collected. For example, where you make a submit a query to us online, we will keep the personal data for a period which enables us to handle or respond to any complaints or concerns regarding our response or your query.

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained. If this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

Under UK data protection law, you have various rights – of which the principal rights are summarised below.

Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights, or alternatively contact us at hello@kerv.com.

Your Right to be Informed – You have the right to be informed about the collection and use of your personal data.

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Your right to object – you have the right to object to the processing of your personal data in certain circumstances.

Your rights in relation to automated decision making and profiling – you are protected from having decisions made in respect of your personal data by automated means in certain circumstances. [Kerv does not carry out any automated individual decision-making]

Your right to complain to a supervisory authority –  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence – for UK complaints, please refer to the ICO contact details referred to below.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@kerv.com.

Our contact details

E-mail: hello@kerv.com

Kerv Group Limited, Company number 12514360 whose registered office is at Unit 1b, 1 Finsbury Avenue, London, EC2M 2PG is the data controller of your personal information.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@kerv.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the third-party website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.