CX and AI Strategy Event 2025

Customer expectations are constantly evolving, and delivering exceptional experiences has never been more important. By empowering your agents with the right skills and technologies,  they can stay ahead of emerging demands.

Join us at our next CX & AI Strategy event where we will be uncovering how your contact centre operation can drive real business impact through the use of AI, Data and Digital Channels.

Agenda:

10.00am: AI for Agents: How to drive agent wellbeing and success with Generative AI.

10.25am: Genesys Keynote: Future proof your CX. Discover what’s coming next for Genesys Cloud and why they are investing so heavily in AI and digital.

10.40am: Lufthansa: CX and Digital Transformation Story – Discover how the international airline centralised multiple contact centre and CRM platforms for a long-term solution.

11.00am: BREAK

11.15am: Live Contact Centre and CRM demo: discover Genesys Cloud and the CRM integration capabilities with Microsoft Dynamics 365.

• Driving personalised customer experiences with Genesys Cloud: a live demo of a voice, and digital interaction.
• Giving your agents the right data, at the right time: a live demo of Genesys Cloud and Dynamics 365.

12.00pm: Q&A panel discussion: your questions answered.

12.30pm: Lunch and optional tour of the Tower of London

All attendees get complimentary access to the Tower of London grounds after the event!