CX and AI Strategy Event 2025

CX Strategy Event: Utilising AI & Data in your contact centre operation

Customer expectations are constantly evolving, and delivering exceptional experiences has never been more important. By empowering your agents with the right skills and technologies, you can stay ahead of emerging demands.

Join us at our next CX & AI Strategy event where we will be uncovering how your contact centre operation can drive real business impact through the use of AI, Data and Digital Channels.

Why you should attend:

• Reimagining your CX strategy: Learn the latest CX and AI trends sweeping the market to keep you ahead of the curve (and your competition).
• Hear from our customers, Lufthansa and Utility Warehouse, about their experiences of driving CX improvement and AI enhancements within the Genesys platform.
• See live demos of cutting edge CX and CRM tech from Genesys and Microsoft: Explore solutions tailored to your needs, whether you have a large or small contact centre.
• Find out how positive agent experiences (EX) result in a supercharged CX.

Agenda:

09:30am: Tea, coffee and light breakfast served

10.00am: AI for Agent wellbeing: How to drive a positive agent experience with Generative AI.

10.25am: Genesys Keynote: Future proof your CX. Discover what’s coming next for Genesys and their CCaaS solution, Genesys Cloud.

10.40am: Lufthansa: CX and Digital Transformation Story – Discover how the international airline centralised multiple contact centres and implemented AI for a long-term solution.

11.00am: Utility Warehouse: CX Transformation Story – How UW have utilised AI for a better and faster customer experience.

11.15am: BREAK

11.30am: Live Contact Centre and CRM demo: discover Genesys Cloud and the CRM integration capabilities with Microsoft Dynamics 365.

• Driving personalised customer experiences with Genesys Cloud: a live demo of a voice, and digital interaction.
• Giving your agents the data they need at every touch point: a live demo of Genesys Cloud and Dynamics 365.

12.15pm: Q&A panel: your questions answered.

12.45pm: Lunch and optional tour of the Tower of London.

All attendees get complimentary access to the Tower of London grounds after the event!