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DateWed 21st May 2025
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Time09:00 - 11:00
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Event TypeIn-person
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LocationL'Oscar, London WC1B 4AA
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Event starts in
AI in Retail: Transforming Digital & Operations Management
AI is transforming retail – but how do you separate hype from real impact? Join us for an exclusive breakfast briefing, where we’ll explore how AI is reshaping retail IT and operations.
We’re thrilled to welcome Neil Holden (Former CIO of Halfords), Dan Speed (Network Tech Lead of Dunelm), and Tim Walpole (Head of Product and Innovation of Retail Trust), who will share a practical framework for successfully adopting AI in retail – along with real-world outcomes, including a 100% reduction in network trouble tickets through Juniper Mist AI.
Agenda:
- Intro to the event – Jane Hamlyn, Managing Director (Kerv’s Secure Networks Practice), Kerv.
- How data and AI can enhance customer experience & sustainability – Tim Walpole, Head of Data & Creative Technology, The Retail Trust.
- How Halfords transformed their aging network estate into a self-healing AI operation, and the money they saved as a result – Neil Holden, Former CIO of Halfords.
- Transformation of store network operations with Juniper Mist AI – Dan Speed, Network Tech Lead, Dunelm.
- The power of “Uber Service” in creating seamless customer & employee interactions – Keith Cahoon, Sales Leader and AI Specialist, Juniper Networks.
- Bringing it together – practical experience of AI in UK retail – Richard Norman, Chief Technology Officer (Kerv’s Secure Networks Practice), Kerv.
- Retail Roundtable & Q&A– Rufus Grig, Chief Technology & Strategy Officer, Kerv.
If you’re looking to unlock the power of AI in retail, this session is not to be missed!
Harnessing the Power of Technology for Good
Retail workers are essential to the UK economy, but they often face significant challenges. The Retail Trust made a remarkable £90M social impact in just one year. But to do more, they needed the right tech tools to provide quicker, more efficient support.
Hear their inspiring journey and learn how they’re using technology for good at our event!
Speakers
Neil Holden
Former CIO of Halfords
Neil is an accomplished and visionary executive with extensive experience spanning over two decades across technology, data, and business transformation sectors. Co-Founder of Ignite AI Partners and Former CIO of Halfords and AI in Retail Expert.
Neil is an accomplished and visionary executive with extensive experience spanning over two decades across technology, data, and business transformation sectors. Co-Founder of Ignite AI Partners and Former CIO of Halfords and AI in Retail Expert.
Tim Walpole
Head of Product and Innovation at the Retail Trust
Tim harnesses the power of technology to enhance the lives of 3 million retail colleagues. By leveraging data and AI, Tim provides actionable recommendations to retailers to boost the wellbeing of their workforce. An environmental advocate, Tim has successfully decreased the carbon footprint of the Databricks Lakehouse and data platform at the Retail Trust by over 30% using innovative technology scheduling and green software practices.
Tim harnesses the power of technology to enhance the lives of 3 million retail colleagues. By leveraging data and AI, Tim provides actionable recommendations to retailers to boost the wellbeing of their workforce. An environmental advocate, Tim has successfully decreased the carbon footprint of the Databricks Lakehouse and data platform at the Retail Trust by over 30% using innovative technology scheduling and green software practices.
Keith Cahoon
Juniper Mist AI Specialist
Keith is an experienced sales and marketing leader with in-depth experience gained at all levels within global technology vendors, Tier 1 and Tier 2 System Integrators, SMEs and start ups. Sales Leader and AI Specialist, Juniper Networks.
Keith is an experienced sales and marketing leader with in-depth experience gained at all levels within global technology vendors, Tier 1 and Tier 2 System Integrators, SMEs and start ups. Sales Leader and AI Specialist, Juniper Networks.
Dan Speed
Networks Tech Lead at Dunelm
Dan is driving Dunelm’s shift to AI-Native Networking, championing Cloud, SD-WAN, and all things NetDevOps. He’s passionate about making networks faster, smarter, and way less complicated – helping Dunelm roll out new stores at lightning speed and cut down support calls with intelligent, intuitive Wi-Fi.
Dan is driving Dunelm’s shift to AI-Native Networking, championing Cloud, SD-WAN, and all things NetDevOps. He’s passionate about making networks faster, smarter, and way less complicated – helping Dunelm roll out new stores at lightning speed and cut down support calls with intelligent, intuitive Wi-Fi.
Jane Hamlyn
Managing Director
Richard Norman
CTO, Kerv Connect
Register now to secure your spot!
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