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Case Study

Mi Hub Turns to Kerv to Improve their Customer Journey


Mi Hub

Project type

Customer Experience Transformation


Genesys Cloud & Microsoft Teams

Mi Hub is an international supplier of corporate clothing uniform solutions to businesses and individuals, trading through its Dimensions, Affinity, Alexandra and Yaffy brands.

They turned to Kerv when their on premise contact centre solution was no longer providing them with the desired customer experience.

“Kerv impressed me, not through just their expertise, but actually how they engage with their customer base.” Sarah Shanks, Head of Customer Operations. “Kerv like to get to the bottom of the customer’s core need… it’s really important to have suppliers around you that not only know how important it is but are driven to enhance, evolve and improve as much as you are.”

Watch the full testimonial now.

Kerv were brilliant to work with throughout. We managed to deliver the project within 5 months on the first attempt and deliver a service that is stable and has room for growth.

Pally Gill
Project Manager, Mi Hub

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Integrating your voice communications with Microsoft Teams Telephony

Microsoft Teams is a great collaboration tool, but without connecting it to the telephone network, it’s not delivering its full potential.

Want to leverage the full potential of Microsoft Teams?

Tom Perkins explains how integrating your voice communications with Microsoft Teams, can eliminate your existing telephone connects and significantly reduce cots.

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Have a question about Teams Telephony?


Integrating your voice communications with Microsoft Teams Telephony

Vovixo4Teams is a cloud voice solution that seamlessly integrates with Microsoft Teams. 

Legacy voice technology, multiple communications platforms and numerous providers, can significantly undermine productivity. Integrating your voice communications with Microsoft Teams enables your employees to collaborate with customers and colleagues. Whenever they need to work and wherever they are. 

Leveraging the best features of an agile hosted phone system, it greatly simplifies management and helps you drive more value from your investment. By adding voice-over-IP, call recording, advanced analytics, and admin tools you can significantly reduce cost and improve your voice communications. 

With no need to switch between platforms, connecting has never felt smoother. It’s big on compliance and we built it – so you’re backed by our resilient platform and UCaaS experts.

Voxivo4Teams lets you streamline collaboration and elevate customer experience with confidence. And (best of all), you can get started with no specialist experience.

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Integrating your voice communications with Microsoft Teams Telephony

Microsoft Teams Rooms solutions brings co-workers together regardless of location.

The enhanced technology has features such as a digital whiteboard allowing those joining remotely to view notes taken in real-time and the intelligent people-tracking cameras make sure every local participant can be seen no matter where they are in the room. Watch this video to discover the numerous other benefits Microsoft Teams rooms can offer.

Have a question about Teams Telephony?

Take your first step towards a simplified compliance journey.

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.