In this special episode of Learning Kerv, host Rufus Grig is joined by three retail experts to unpack how AI is really changing the game in the retail world. From transforming customer experience to reshaping in-store operations and supporting frontline workers, this episode gets into what’s working, what’s not, and what’s coming next.

Guests include:

• Neil Holden (Ignite AI Partners): on why AI is the biggest shift retail has seen (yes, bigger than dot-com).
• Dan Speed (Dunelm): on why your fancy AI is useless without rock-solid networking.
• Tim Walpole (Retail Trust): on the link between AI, wellbeing, and your store’s bottom line.

Expect straight talk on:

• Real-world AI use cases in retail
• Data ethics and the customer trust contract
• AI-powered colleague support and wellbeing
• Why infrastructure is the unsung hero of innovation
• The not-so-distant future of voice commerce and AI assistants

If you want honest insight (with a side of wit) on what AI means for retail right now – have a listen!