Maximise Your Dynamics 365 Investment with a Better Customer Experience

Maximise your Dynamics 365 investment with a next generation contact centre.

As a valued Dynamics 365 user, you already understand the power of connected data. Yet, as customer expectations rise and operational costs come under pressure, many legacy contact centre setups are struggling to keep up. Disconnected systems, repetitive tasks, and limited visibility make it harder to deliver the fast, highly personalised service your customers now expect. 

Join us for this exclusive, invite-only session curated specifically for our D365 community and select Microsoft strategic accounts. 

Date: 30th July 2026 | Time: 11:00 – 11:45 | Teams Webinar 

We’ll explore how organisations are moving to a modern, AI-powered contact centre built natively on Microsoft Dynamics 365 bringing channels, customer data, and Microsoft AI together in one unified platform. 

What you will see in action

Through real-world scenarios and customer examples, we’ll demonstrate what CCaaS looks like in practice. You’ll see how: 

• Copilot-assisted advisors instantly access full customer context the moment they connect. 
• Supervisors use real-time insights and sentiment analysis to stay ahead of demand. 

Outcomes we’ll focus on:

• Faster resolution times and improved first-contact resolution. 
• Reduced agent effort through native Microsoft AI-powered support and workflow automation. 
• Intelligent routing and automation of simple queries, allowing your human agents to focus on complex, high-value interactions. 
• Deep personalisation, leveraging the Dynamics 365 customer data you already hold to deliver consistent experiences across every channel. 
• Better visibility and reporting to drive continuous improvement across your operations. 

You’ll leave with a clear roadmap for moving from a reactive, fragmented operation to a connected, insight-driven contact centre turning your customer service from a cost centre into a true value driver. 

(This is a closed session. Please register using your company email address to confirm your attendance)