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DateThu 24th September 2026
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Time11:00 - 11:45
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Event TypeWebinar
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Event starts in
What Broke When We Built an Agent & Why Most Housing Providers Shouldn’t Build an AI Agent Yet
Everyone is talking about AI agents. But are they really the answer to your organisation’s challenges?
After building a housing-focused AI agent in just 24 hours, we discovered something unexpected: the technology wasn’t the biggest challenge.
Join our expert panel as we share the lessons learned from developing and demonstrating a real-world housing AI solution, explore where agents genuinely add value, and reveal why most housing providers should focus on foundations before rushing into agent development.
If you’re exploring AI, Copilot, automation, or digital transformation within housing, this session will give you a practical framework for making better decisions and avoiding costly mistakes.
In This Webinar, You’ll Learn:
- What we built, how we built it, and what happened when we put it to the test
- The key insights and challenges discussed with housing leaders at our recent Manchester event
- Whether your challenge is actually an AI problem or if automation could deliver a better outcome
- When tools such as Copilot Studio and Azure AI Foundry are needed and when they’re not
- Why data, governance, security and change management are critical to AI success
- Real-world use cases where AI-powered solutions can create value across housing and beyond
Who Should Attend?
This webinar is designed for:
- Housing association leaders
- Digital transformation teams
- IT and technology leaders
- Data and innovation managers
- Operations and service delivery teams
- Anyone responsible for AI, automation or technology strategy
Reserve Your Place
AI agents may be the hottest topic in technology right now, but building one isn’t always the right first step.
Join us for an honest discussion about the practical steps housing providers should focus on before investing in agent technology.
Register today to secure your place.
Speakers
Melissa Hale
Microsoft MVP & D365 Consultant
Manchester AI User Group Founder & TechWomen100 Winner 2025
Manchester AI User Group Founder & TechWomen100 Winner 2025
Julian Webb
Microsoft Dynamics Solution Architect
Microsoft Dynamics Solution Architect @ Kerv Digital | Optimizing ERP Solution
Microsoft Dynamics Solution Architect @ Kerv Digital | Optimizing ERP Solution