Break Language Barriers in Real-Time: Transforming CX with Genesys Cloud & CX Translate

Join us for an exclusive webinar to discover how CX Translate, integrated with Genesys Cloud, enables contact centres to deliver seamless, real-time multilingual interactions across multiple digital and voice channels.

We’ll explore how organisations like Walsall Council are empowering their agents to communicate confidently with customers in any language, without the need for multilingual teams—while maintaining exceptional service quality and efficiency.

During this session, you’ll:

• See a live demonstration of CX Translate in action, showcasing both digital (webchat) and voice interactions being translated in real time within Genesys Cloud
• Hear from Walsall Council on how they’ve enabled residents and businesses to communicate comfortably in their language of choice, while reducing reliance on costly third-party interpreters and resolving queries faster.
• Take part in an interactive Q&A session with our experts and guest panellists to get your questions answered.