From Image to Action: Enhancing Resident Safety & Satisfaction with Kerv’s AI Damp & Mould Agent

Kerv’s Damp & Mould Agent is a collaboratively built, free, AI‑powered tool that uses a single photo to assess damp/mould severity, helping housing providers respond quicker, work more consistently, and meet new regulatory pressures. Developed through partnership with housing associations, it combines practical input with Microsoft-supported technical development.

Damp and mould continue to be one of the most pressing challenges facing housing providers, with increasing regulatory demands and heightened expectations around resident safety and wellbeing. To help organisations respond faster, work more consistently and deliver a better experience for residents, we’re excited to introduce the AI Damp & Mould Agent.

This innovative tool enables housing teams to gain immediate insight into potential damp and mould issues, supporting quicker decision‑making and more effective prioritisation. By providing rapid, reliable information, it helps reduce risk, improve case handling and enhance the overall service residents receive.

A defining strength of the AI Damp & Mould Agent is the way it has been developed. Created in close collaboration with Hedyn, Sage Homes and Aster Homes,  it reflects real‑world operational pressures and frontline experiences. Workshops, sector feedback and user input have shaped its evolution, ensuring the solution aligns with the practical needs of those tackling damp and mould daily. This partnership‑led approach means the tool is not just technically robust, but genuinely grounded in housing‑sector realities.

In this webinar, you’ll see the agent in action, learn what it can do, explore the impact it can have on resident experience and operational performance, and understand how your organisations can adopt it right away. You’ll also hear about planned enhancements and opportunities to contribute to future development.

Join us to discover how this free, sector‑informed AI tool can support safer homes, faster responses and a more positive resident experience.