Innovate with confidence: Responsible AI for Building Societies

As AI becomes more integrated into financial services, mutuals face a unique challenge: how to embrace innovation without compromising the trust and values that define them.

This lunchtime webinar is designed to demystify the role of agentic AI in today’s regulatory landscape—highlighting how building societies can implement it responsibly, ethically and effectively. Whether you’re just beginning to explore AI or are already building out solutions, this session will provide clear guidance on how to navigate compliance expectations while enabling meaningful transformation.

We’ll cover:

• A brief recap on agentic AI and its role in enhancing member services

• Why good governance and oversight are key to building trust in AI

• The FCA’s evolving view on AI and what this means for mutuals

• A practical demo of low-code AI using Microsoft Power Platform

• How to turn risk into resilience with a strategy built around transparency and accountability

This session is ideal for senior leaders, digital teams, innovation specialists, and compliance professionals working in building societies or mutuals. No technical background required—just a curiosity about how AI can be used safely and successfully in your organisation.