Local Government CX Roundtable: Driving better agent experiences through AI

Driving better agent experiences through AI 

Recognising good work, empowering your agents, and consistently developing skills, fosters an atmosphere of trust, motivation and success. Having empowered agents leads to better interactions with customers and helps drive a better CX.

Join us at our next virtual roundtable where we will be covering how Councils can use AI analytics and quality assessments to unlock a deeper understanding of their EX and gain useful, actionable insights on their agents.

We will be diving deeper into:

• The value speech and text analytics generates, and how it enables you to spot key trends and analyse both agent and customer sentiment.
• Why gamifying performance can drive agent success and surpass performance goals.
• Quality Assessment (QA) and training – learn how Councils can use the metrics and data gained from AI tools to drive improvements and better processes.