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User-Centred Design in Public Sector Transport Solutions Roundtable Event

Two people sitting at an office desk looking at laptop
  • Date
    Wed 11th September 2024
  • Time
    10:30 - 14:00
  • Event Type
    In-person
  • Location
    Kerv Group, 1 Finsbury Avenue, Broadgate Circle, London, EC2M 2PF

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Join Our Exclusive Roundtable Event: User-Centred Design in Public Sector Transport Solutions!

Are you considering a Dynamics solution for your public sector transport services? Do you think there’s no room for User-Centred Design (UCD) in such projects? Think again! Mark your calendar for our exclusive User-Centred Design in Public Sector Transport Roundtable Event!

Join us for a dynamic morning of learning, networking, and innovation as we shine a spotlight on the significance of user-centred design within Out-of-the-Box and low-code solutions specifically for public transport. We’ll explore its complexities and unveil the transformative power it holds.

Event Highlights:

Deep Dive into User-Centred Design:
Explore UCD and its critical role in public sector transport service design. Learn why adopting a UCD approach is vital to creating solutions that meet user needs, are simple to use, drive organisational benefits, and deliver on policy intent.

UCD and Dynamics:
Discover how to apply the UCD methodology in a Dynamics project tailored to public transport. Learn how project roles and cadence help support strategic goals and meet user needs effectively.

Integrating User Research:
Gain valuable insights into incorporating user research throughout the project lifecycle, with an example showcasing how user needs were met in a public transport context.

Client Story:
Hear directly from the Product Manager at Driver and Vehicle Standards Agency (DVSA) as they share their experiences of following a UCD approach within a Dynamics project, highlighting successes and lessons learned.

Overcoming Challenges:
Learn about common challenges and complexities in public transport projects and how to overcome them, ensuring your Dynamics project meets the Central Digital and Data Office (CDDO) assessment criteria.

Interactive Q&A Session:
Engage in lively discussions with peers and panelists, where your inquiries will receive thoughtful consideration and expert analysis.

Featured Experts:

Kerv Digital Experts:
User Researchers, Business Analysts, and Interaction Designers from Kerv Digital will share their knowledge and strategies for navigating the UCD process in Dynamics solutions for public transport.

Don’t miss out on this opportunity to enhance your understanding of user-centred design within Dynamics solutions for public sector transport. Register now and be a part of this insightful event!


Speakers

Deborah Robinson

Lead Researcher

Deb is one of our lead UX Researchers. Joining Kerv in April 2022, she brings over six years of invaluable experience in user research and community engagement across both the public and private sector.

Having participated in all phases of user-centered design, from discovery work through to live deployments. Deb has concentrated her efforts at Kerv on serving clients within the Public Sector, including notable engagements with the DVSA and DEFRA. Previously, she has supported initiatives spanning digital transformation projects within the health and care system, notably contributing to services aimed at safeguarding individuals during the Covid-19 pandemic and advocating for death certification reform.

Passionate about UX research, Deb finds fulfillment in its collaborative nature, which demands empathy and creativity. She thrives on the challenge of delving deeper into user needs and experiences to uncover insights that drive meaningful solutions. Drawing from her background in community engagement and working with vulnerable populations, Deb seamlessly integrates her expertise to foster an environment conducive to team success, enabling the creation of transformative products, services, and experiences.

Deb is one of our lead UX Researchers. Joining Kerv in April 2022, she brings over six years of invaluable experience in user research and community engagement across both the public and private sector.

Having participated in all phases of user-centered design, from discovery work through to live deployments. Deb has concentrated her efforts at Kerv on serving clients within the Public Sector, including notable engagements with the DVSA and DEFRA. Previously, she has supported initiatives spanning digital transformation projects within the health and care system, notably contributing to services aimed at safeguarding individuals during the Covid-19 pandemic and advocating for death certification reform.

Passionate about UX research, Deb finds fulfillment in its collaborative nature, which demands empathy and creativity. She thrives on the challenge of delving deeper into user needs and experiences to uncover insights that drive meaningful solutions. Drawing from her background in community engagement and working with vulnerable populations, Deb seamlessly integrates her expertise to foster an environment conducive to team success, enabling the creation of transformative products, services, and experiences.

Ben Hutchins

User Experience Lead

Ben started at Kerv in November 2022 following a 3-year contract at the Government’s Apprenticeship Service designing a series of services to manage apprentices, training providers and organisations involved in the scheme. This is his first full-time role in a while having been a contractor for many years, apart from a 10-year period when he co-ran a design studio with his best friend.

When it comes to UX – and design in general – Ben is driven by a desire to improve a user’s experience. Ben says “I get a lot of satisfaction out of knowing that I’ve helped to streamline an otherwise frustrating process, and I’ve been involved in enough projects now to get a good sense of how this can really impact someone’s personal or work life”. He adds “I also love creating ‘something from nothing’ – to start with a blank canvas and by executing various skills and activities, create something tangible and worthwhile”.

Ben started at Kerv in November 2022 following a 3-year contract at the Government’s Apprenticeship Service designing a series of services to manage apprentices, training providers and organisations involved in the scheme. This is his first full-time role in a while having been a contractor for many years, apart from a 10-year period when he co-ran a design studio with his best friend.

When it comes to UX – and design in general – Ben is driven by a desire to improve a user’s experience. Ben says “I get a lot of satisfaction out of knowing that I’ve helped to streamline an otherwise frustrating process, and I’ve been involved in enough projects now to get a good sense of how this can really impact someone’s personal or work life”. He adds “I also love creating ‘something from nothing’ – to start with a blank canvas and by executing various skills and activities, create something tangible and worthwhile”.

Dez Waterworth

Lead Business Analyst

As a Lead Business Analyst in the Digital-Experience Design Group at Kerv, Dez brings a wealth of expertise and a proven track record in driving successful large-scale transformation projects.

With over 15 years of experience, he is a seasoned professional in both the public and private sectors across the UK and Europe, having honed his skills as a Senior/Lead/Head of in a variety of industries including automotive, logistics, media, construction, government, insurance, and housing.

Dez’s career began with a degree in Computing Science, leading to an initial role as a web designer/developer. However, his passion for optimising business processes and enhancing operational efficiency guided him towards business analysis, where he found his true calling.

Since joining Kerv in October 2022, Dez was promoted from Senior to Lead in April 2024 and led the analysis activity on the DVSA ECT Project, which replaced their outdated Lotus Notes solution with a cutting-edge Dynamics system. He has also worked for the Maritime Coastguards assisting with their transition from their legacy system to Dynamics to handle seafarer certificates.

As a Lead Business Analyst in the Digital-Experience Design Group at Kerv, Dez brings a wealth of expertise and a proven track record in driving successful large-scale transformation projects.

With over 15 years of experience, he is a seasoned professional in both the public and private sectors across the UK and Europe, having honed his skills as a Senior/Lead/Head of in a variety of industries including automotive, logistics, media, construction, government, insurance, and housing.

Dez’s career began with a degree in Computing Science, leading to an initial role as a web designer/developer. However, his passion for optimising business processes and enhancing operational efficiency guided him towards business analysis, where he found his true calling.

Since joining Kerv in October 2022, Dez was promoted from Senior to Lead in April 2024 and led the analysis activity on the DVSA ECT Project, which replaced their outdated Lotus Notes solution with a cutting-edge Dynamics system. He has also worked for the Maritime Coastguards assisting with their transition from their legacy system to Dynamics to handle seafarer certificates.

Andrew Wallace

Product Owner for DVSA’s Casework Management System

Andy has worked within Enforcement for the DVSA for 25 years, the last 8 of which have been concentrating on digital deliveries.

He has worked closely with Kerv for the last 4 years. UX design and user research teams have been key to delivering some great solutions into an every changing landscape where legislation and policy are always evolving.

Andy has worked within Enforcement for the DVSA for 25 years, the last 8 of which have been concentrating on digital deliveries.

He has worked closely with Kerv for the last 4 years. UX design and user research teams have been key to delivering some great solutions into an every changing landscape where legislation and policy are always evolving.

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