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325 results found for ‘microsoft’

Simplifying Consumer Duty obligations by design: Linking CX and Operations using AI

...assisted by Genesys Cloud, seamlessly integrated with Microsoft Dynamics 365 CRM. Delivered as a fully managed service by Kerv, the solution tightly maps to the four good ...

Blog
Reflections on the NetHope Global Summit 2024: Our Role as IT Leaders

...and Microsoft Tech for Social Impact. This session delved into how data and AI can transform digital solutions for nonprofits and was a powerful demonstration of the kind of ...

Blog
You’re in Control: Why Our No-Vendor Lock-In Approach is a Game-Changer for Membership Organisations

...and make changes whenever it suits your needs. No waiting, no red tape, just the freedom to adapt at your pace. Customise and Innovate Powered by Microsoft’s ...

Blog
Responsible AI & Cybersecurity: What You Need to Know

...the job is done. Microsoft and NIST are examples of existing frameworks that can help guide organisations to use responsible AI practices. Tony advises, “Think about ...

Blog
AI in Business Applications: Why Data is Important

...mentioned, ‘We reduce our intervention of tickets by 97%’, which has improved the accuracy of issue detection, even, at times, identifying problems before ...

Blog
AI Helps Improve Agent’s Mental Health and Physical Wellbeing

...AI-based sentiment analysis tools alert supervisors to incidents or calls where customers may be struggling, so they can proactively and politely intervene. Also, by ...

Blog
Generative AI in Digital Transformation: Learning Kerv Series 1 Round Up

...includes testing for bias, auditing for bias, and actively working to mitigate it. Frameworks from organisations like Microsoft and NIST can guide responsible AI practices. ...

Blog
Windows 10 End of Life – Risks, Options & Next Steps

Watch on-demand below With Microsoft ending support for Windows 10 on October 14, 2025, organisations must start planning their next move now. Staying on Windows 10 without a ...

Event
Event Recap: Transforming Customer Experience for all with AI, Digital and Data

...improving CX, compliance adherence and efficiency. Microsoft Dynamics integration, increasing personalisation while lowering handling time. We would love to hear from you ...

Blog
UN Power Platform Innovation Community

Microsoft and Kerv are pleased to co-host the first UN Power Platform Innovation Community. Join us for a day of insights and collaboration – where global organisations ...

Event

Worth Digital

is now part of Kerv

worth & kerv collab

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.

Netwrx

is now part of Kerv

netwrx-popup

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx.

Inciper

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.