Top Contact Centre Features to Complement Remote Workforces
Building on progress made during lockdown
Seismic shift in contact centre operations
Now the initial lockdown upheaval’s subsided, we can start to take stock. Here at Foehn we’ve seen heroic examples of clients rolling out systems for remote workers in two weeks – feats unimaginable before COVID-19. Clients with cloud-based contact centres had an easier time than their on-premise counterparts, but they still had difficulties to overcome.
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