In-Person Event

Revolutionising Customer Experience Using AI, Data & Digital

Bringing together Genesys Cloud CX and the Microsoft Stack – Teams, Dynamics 365, Power BI & Power Platforms.

Secure Your Place

Join us at our in-person event to find out how companies leverage cloud technologies and bring together AI, data and digital to enhance their customer experience at every touchpoint.

Date: Wednesday 9th November

Time: 9.30am – 12.30pm

Venue: Imperial War Museum, Trafford Wharf Road, Manchester, M17 1TZ

Complete the form today to get your complimentary ticket.

Type your first name here
Type your last name here
Type your contact phone number here
Type the company you represent here
This field is for validation purposes and should be left unchanged.
Why Attend

Discover how you can create an improved CX by joining us on the day to:

Hear about the role Genesys plays

Develop customer empathy, personalisation and brilliant CX.

See Genesys Cloud CX in action

Experience the all-in-one cloud contact centre solution.

The role of data in digital transformation

Linking Genesys Cloud with Microsoft Power BI and Power Platforms.

The role AI and data plays in driving an empathetic CX

Linking Genesys Cloud with Microsoft Teams and Dynamics 365.

Get your complimentary ticket

Agenda

Breakdown of the day

  • 9.15am: Tea & Coffee.
  • 9.30am: Welcome.
  • 9.40am: The Kerv Vision: The CX and EX trends we are seeing in the market.
  • 10.00am: Genesys Keynote: The role Genesys Cloud plays in developing customer empathy, personalisation to deliver brilliant CX.
  • 10.20am: CX Transformation Story: How Vision Direct transformed their Contact Centre operation.
  • 10.40am: Break
  • 11.00am: Discover the Genesys and Microsoft stack integration capabilities:
    • A live Genesys Cloud CX demo.
    • The role of data in digital transformation: linking Genesys Cloud with Microsoft Power BI and Power Platforms.
    • The role AI and data plays in driving an empathetic customer experience: linking Genesys Cloud with Microsoft Teams and Dynamics 365 to gain powerful data insights.
  • 11.45am: Q&A panel discussion – your questions answered.
  • 12.30pm: Lunch & optional tour of the museum.
Where to find us

Imperial War Museum North

Imperial War Museum, Trafford Wharf Road, Manchester, M17 1TZ

Get your complimentary ticket