Case Study
What it’s really like to implement AI-powered bots within a UK Council
Client
Local Government
Project
Improving CX and Implementing AI
What it’s really like to implement AI-powered bots within a UK Council
We hear a lot about open architecture and how Genesys Cloud is purpose-built to handle AI and third-party automation solution integration. But how easy is that to do in reality? We asked one of our customers working in a leading county council to share pertinent tales from the coalface.