Digital transformation to ensure connection between community and BPL’s facilities
Barnsley Premier Leisure (BPL)
Communication with the diverse community served by BPL is critical
To support this, a programme of digital transformation has set out to ensure members of the community can connect simply with BPL and access facilities more easily. Past investment in communications technology was limited to maintaining the legacy systems, new investment prioritised replacement of these legacy telecommunications with a new unified communications system and modern contact centre capabilities.
Foehn’s guidance and professional services have been invaluable to the implementation of the new systems. Their project management skills have helped deliver one of the best installations that I can remember.