Case Study

Always there for local communities


Ceredigion County Council


Local Government

Over-the-weekend move

Based in the town of Aberaeron, Ceredigion County Council serves around 72,000 citizens, 25% of whom are over 65- years- of-age. Like most local authorities, it faced the perpetual challenge of doing more with less: improving public services against ever-reducing budgets. A task made even tougher when the pandemic forced contact centre staff to work from home.

Moving our supervisors and 20-plus advisors to remote working was pretty painless.

Anna Gawthorpe
Customer Services Manager, Ceredigion County Council

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