VACANCY

Billing Assistant

Location

London

Practice

Kerv

OVERVIEW

The finance team is central to partnering with business leaders to provide accurate, timely and quality information to support their growth plans.

 

 

 

 

The Role

Your part with us

  • Assisting the Billing Manager on all group billing
  • A key contributor in the migration and establishment of the new billing platform and its on-going success
  • Working in a fast-moving environment for a PE backed company with a philosophy of building exceptional excellent customer and employee experience
  • Working simultaneously on a number of legal entities and ensuring that each are accurate
  • A key and visible team member

All about you

  • A numerate person with strong attention to detail, whilst still being able to see the big picture and sense check outputs against a wider business knowledge
  • Skills and Aptitudes – good Excel skills (to intermediate level at least), ability to multi-task, ability to work to and meet deadlines. Ability to communicate effectively at all levels within an organisation (essential). Good telephone manner (essential)
  • Job knowledge – some standard knowledge of telecommunications provider product and billing is preferred but not essential
  • Experience – 1+ years experience in a Data Entry/Billing/Order Processing/Finance Administration role

Skills

  • Excellent attention to detail
  • Ability to communicate effectively with the whole company in a consistent and positive manner
  • Have an analytical mind and able to work well under pressure
  • Good eye for detail and highly accurate
  • Good problem solving skills in the face of adversity
  • Good customer service skills and willingness to learn
    • A numerate person with strong attention to detail, whilst still being able to see the big picture and sense check outputs against a wider business knowledge
    • Skills and Aptitudes – good Excel skills (to intermediate level at least), ability to multi-task, ability to work to and meet deadlines. Ability to communicate effectively at all levels within an organisation (essential). Good telephone manner (essential)
    • Job knowledge – some standard knowledge of telecommunications provider product and billing is preferred but not essential
    • Experience – 1+ years experience in a Data Entry/Billing/Order Processing/Finance Administration role

 

Job Accountabilities

Billing Cycles

  • To work on defined monthly billing cycles in accordance with an agreed timetable
  • To assist in ensuring that all billing cycles go out in accordance with the above agreed dates
  • To run all Credit Notes having obtained the appropriate management sign off
  • Raise invoices during billing in multiple currencies
  • To ensure that each invoice line is coded in an appropriate manner that is consistent with the Product Hierarchy and Chart of Accounts
  • To ensure that billing runs are at agreed accuracy levels e.g. 98% accuracy
  • Reconciling third-party invoices for onward invoicing

Other

  • To interface with Credit Control and the business on any billing queries
  • To own the correct set up of new client and matter tariff’s in line with the group policy
  • To liaise with sales personnel to ensure commercial contracts are properly processed into billing
  • Carry out tariff data cleansing activities, managing global and single updates to rates structures and customer setups
  • Deal with any problems or queries that may arise in the billing/invoicing process
  • To identify trends of queries coming into the billing mailbox, working closely with the billing Improvement Supervisor to fix root cause issues
  • Liaise directly with customers to ensure a smooth and orderly process
  • Work closely with provisioning and Operations to ensure that new business goes live and that ceases are processed  accurately and on a timely basis
  • Producing ad-hoc invoices/credit notes as and when required

Strategic

  • To identify any system or process gaps and make positive contributions to improve the overall efficiency of billing

 

Real Flexibility

We’re a hybrid first organisation, we recognise the benefits of having you work between customer sites, our offices and home.  We value having our teams in our offices, so they collaborate, learn and do the best work possible.  We also recognise the benefits of working remotely and support you as an individual to achieve this.

Awesome Environment

We foster an inspiring environment, as experts we care deeply about what we work on – we make bold commitments to clients and work together with them to deliver first-class solutions.  You are expected to contribute and become one of the team who share our ‘think customer-first’ value.

Progression set by you

We are a diverse and extensive set of professionals that are constantly seeking new people to join and challenge our teams.  We don’t have a single track to success.  We see our role as your liberator enabling you to support delivering great outcomes to clients whilst being developed and challenged professionally.

Generous package

We have a focus on employee experience and look to ensure you love your work, the environment and team you operate in and are rewarded with an attractive package.  We aim incentivise and reward you for success and provide a comprehensive wellbeing package to support you.

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