Exposing Hidden Savings
Metropolis International Group
Price negotiation and haggling over tariffs alone is not the most effective route to cost reduction.
Intelligent call analysis can expose far bigger savings. It’s a specialist job, but big savings are still achievable if you can find a service provider with the knowledge and experience required. The proof of this was discovered by Metropoliis International Group when they reviewed their telecoms services. With some of the biggest titles in the industry, Metropolis is a top publisher in the consumer, business and travel sectors. In this aggressivley competitive environment, Metropolis has held a market leading position since 1994, due in good part to an active call centre focused on advertising sales. Heavy usage of outbound calls to both mobile and fixed line prospects knocks a big hole in the IT budget and represents a significant cost to the business as a whole.
I’m surprised at the scale of the savings. I’m even more surprised that I haven’t had to change my network carrier.
Having a novation agreement with BT, Kerv was able to take over management of our voice services and billing. The process was really simple, without any disruption to our telecoms services. Now, in the knowledge that Kerv is monitoring my call records, I can be confident that I’m always getting the best deal.
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Transforming the management of mobile communications
The procurement of Mobile communications has become a complex task
A fiercely competitive market has driven many service providers to specialise in one or other of these areas. In turn, the customer now faces the challenge of increased administration, more complex billing, fragmented reporting and growing management costs. In response, businesses are seeking a single provider that can deal with complexity, maintain service levels and deliver cost efficiencies.
Kerv Collaborate has transformed the management of our mobile communications. Their proactive approach and personal service has built a close and valuable working partnership that has succeeded in reducing admin, cutting costs by 30% and simplifying the billing process.